Andrea
We paid full price upfront and were…
We paid full price upfront and were told that results would arrive in 3 days and had to wait over a week. The testing center was great with excellent service is what got the third star
Response from DNA Diagnostics CenterJun 11, 2020
Hi, Andrea. Thanks for testing with us! Your samples arrived at the lab on Wednesday, May 20, and then we were closed for the Memorial Holiday May22-25. Processing therefore began on May 21, then was completed May 26-27 when we were open again, which is 3 business days, as promised. Sometimes in conversation with our specialists, customers don't catch that all turnaround times are measured in business days rather than calendar days. Usually that's not a problem, but your test just happened to be submitted right before a holiday, so it seemed like the wait for results was extra long. So glad you thought you otherwise received excellent service!


