Rashad
Customer Service Overhaul Needed
I'm surprised to see all of these good reviews. We have used this company twice and each time our case was mishandled leading to undue stress and frustration during an already frustrating situation. That's the last thing people need during something like this. I only gave three stars because the CS reps that ended up fixing the mess both times were nice and I did receive my results. It's hard to have faith in the accuracy of your service when your CS reps can't even enter information in correctly. You've been in business too long to have this kind of unprofessionalism happening. You should consider retraining or new hiring.
Response from DNA Diagnostics CenterOct 6, 2020
10/6/20: Thanks for your thoughtful feedback, which is much appreciated. DDC has been a trusted DNA-testing company since 1995. We perform thousands of tests a week and do our very best to provide outstanding customer service every time, especially since we know those who come to us for testing do so often under stressful circumstances. If we have fallen short in your case, we sincerely apologize. In fact, we are listening to all the calls. Please contact manager Marc Brown directly at 513.645.8881 (leave a message if he's busy) to discuss your concerns. We are always eager to hear how we can improve.