DNA Diagnostics CenterReviews of dnacenter.com

This place is a complete shit show! Their sales department answers the phone but knows nothing about their testing. After you pay it’s next to impossible to reach anyone unless you have over and hour to wait on hold (no exaggeration it took 1 hour and 2 minutes on hold to actually speak to someone). Problems we had: 1. Despite correcting the sales person and the scheduler multiple times, both my name and my sisters names were misspelled, my email address was also misspelled. 2. Despite scheduling appointments there was no record of it at the lab. DDC failed to email confirmation due to incorrect spelling of my email. And the lab had no idea who we were or why we were there…I drove an hour one way. 3. I finally found an email address to contact regarding no one answering and all the mistakes. 4. Lab results were supposed to be delivered by a specified date - that date has come and gone and I have no results. 5. Their staff and the lab have no idea what their process is. I was told results would be emailed. My sister was told she would have results via fed ex within 2 days. Customer service told me results would be released 5 days after they receive the samples and that it would come via regular mail. Things have been so unprofessional with them, at one point we thought it might be a scam and initiated a charge back on our credit card. For sure DON’T use this company.

If I could rate the business as a zero, I definitely would. Customer service here is nonexistent and the competence level of the staff is a triple zero. My son and I had our paternity testing completed almost a month ago. My son’s father was tested on April 21st, 2026. It is now April 27th, 2026 and DNA Diagnostic has not received the test. I contacted FedEx with the tracking number provided and they have no evidence of ever receiving the package. Upon speaking with them I was advised the package was never scanned for delivery. I have called DNA Diagnostic three times and held on longer than 30 minutes each time. Needless to say at this point, I still have no resolve. I asked what my options are at this point, nobody is knowledgeable enough to provide an appropriate response. Do not use this company!!!! They are scam artists. It takes five minutes to take your money, only to not receive any results or response.

My experience with DNA Diagnostics Center (DDC) during an IRCC mandated DNA test was one of the most frustrating and stressful service experiences I have ever had. From the outset, the process was plagued by repeated administrative errors and a lack of coordination between teams. After making payment, I was sent to a collection site that had not even received the required paperwork. I had to reschedule and attend multiple appointments, only to later be told that required items such as passport photos and forms had not been collected or completed properly. These are issues that should have been handled by their own process. Over the course of several weeks, I was repeatedly asked to provide documents that had either already been submitted or should have been requested upfront. These included release forms, ID copies, and confirmations from international collection sites. Each time I followed up, new issues surfaced, suggesting a lack of internal communication and quality control. Communication was inconsistent and at times unprofessional. In one instance, a representative became argumentative and ended the call abruptly instead of addressing a legitimate concern. This process was tied to an immigration application involving my child, making the delays and uncertainty even more distressing. For a service that directly impacts critical legal timelines, this level of inefficiency is unacceptable. Although the results were eventually completed and sent, it took far longer than necessary and required constant follow up on my part at every stage. I would strongly caution anyone using DDC for immigration related testing to be prepared for potential delays and to follow up persistently. Significant improvements are needed in documentation handling, communication, and overall process management.

Es bedurfte zweier Nachfragen, bis das Set endlich da war.Habe den Test am 06.03.26 am Nachmittag in die Post gegeben. Lt. DHL-Nachverfolgen wurde der Brief am 11.03.26 in England zugestellt. Gleichzeitig erreichte mich am 11.03.26 ein Brief von DDC, abgestempelt am 06.03.26!! in England, mit einem fertigen Testergebnis. Jetzt frage ich mich sehr interessiert, wie das wohl sein kann!!!

Anyone else got a false positive prenatal Paternity Test result ? Please let me know

Absolute incompetency and lack of liability. AVOID AT ALL COST!!! After years of turmoil and testing in multiple labs for prenatal paternity, this company is an absolute garbage! Not only they have given incorrect results, they still continue doing so, ruining people's lives. We were even thinking to do a legal test with them, can you imagine relying on a false legal result? All news is about the false results they give. Check NBC News, they are so "good" at hitting national news headlines. An accredited lab??? Where is AABB accreditation looking? Clearly their accreditation is a fake corporate mask that fools people. So many lies that people build their lives on!!!

I have successfully navigated international policies in Ukraine and Albania, worked directly with embassies, and managed the bureaucratic complexities of developing nations. It is a staggering irony that the greatest obstacle I faced was not foreign corruption or international law, but the sheer incompetence and unprofessionalism of DNA Diagnostic Center (DDC). Major Concerns: • Logistical Negligence: DDC waited two weeks to ship my kit to Albania. To save on costs, they utilized the lowest shipping tier, effectively stranding me for an additional two weeks. • Operational Failure: Because they failed to collect my DNA sample correctly—the core function of their business—I was forced to fly from Albania to the U.S. and back just to redo their work. • Contemptuous Customer Service: Since I lacked cell service in Albania, I relied on email. The correspondence I received was riddled with poor grammar and blatant hostility. After becoming "tired" of my inquiries, a representative told me to "call the help line like everyone else," ignoring the reality of my international situation. Summary: It is embarrassing that an American company provided less reliability and professional courtesy than the organizations I dealt with in high-pressure, developing regions. DDC is a logistical nightmare that lacks the basic communication skills required for international service. Avoid them at all costs.

They take 45 seconds to take your money. Then you will be on hold for over 45 minutes to try and schedule an actual appointment. You will have to call several times as well and be on hold for over 45 min each time as they don’t know how to actually schedule an appointment.