Sade B.
Do not use the business reply Envelope
I purchased the test the day i was scheduled for Birth by cesarean. The Father and I completed the kit the same day and placed in regular mail with the envelope provided. On the8 "business day" gave them a call to see had the test been received... it had not. Called again around the 11th day it still was not there. The representative I spoke with explained that because it is "business reply mail" it is the slowest route possible for the kit to arrive to them. I never knew that and feel that the kit should explain so that you can choose an alternative route. The kit has not arrived and it has now been 21 "business days" . Also the fact that they work off of business ays makes no sense be ause we all know that mail is being processed at leadt one weekend day. The Father called and ordered another kit, and it has not arrived. I know that they cannot determine the pace of the mail. But should give other options to the customers.
Response from DNA Diagnostics CenterDec 6, 2019
Thanks for testing with us. Kit instructions do recommend bypassing the business-reply envelope and using FedEx or other courier service if you are in a big hurry to obtain results.


