Joan K.
Poor is a good review
I sent in my samples on March 6th. It is now March 29th and still nothing. No communication for $345. I have phoned twice. First time I was told mail was slow. 7 to 10 days from postage to receipt at lab. Phoned again last Thursday 23rd. After some argie bargie, I was told there was a problem as lab wasn't sure what to test. Surprising, seeing my samples were in the supplied containers and clearly marked. Sorted out told I would get result asap. Nothing yet. As there was an alleged problem why was I not contacted. They have all my details. Exceptionally poor service.This company has no perception of the stress involved in waiting for an answer to a query you may have had for decades, if they did they would make an effort to keep customers informed. Shameful, absolutely shameful.
Response from DNA Diagnostics CenterDec 6, 2019
Every customer's experience is important to us. As it appears your samples were lost in the mail, you were issued a refund in full.


