DC GovernmentReviews of dmv.dc.gov

Painless experience! Efficient and in and out. Staffer Anita Saunders was great. Thank you!

I and a 30yr+ dc resident, and I just had the best dmv experience ever in all that time. This was at the Georgetown DMV! The staff was great. The reason for my great experience, and the reason I wanted to write a review, is because of my stellar experience with Jacqueline Rutherford. She works at Window1 there. She was knowledge and efficient. I was there to get a new real ID license and I as in and out in 30 min. What stood out in the help I got from Jacqueline Rutherford was her friendly, kind, and personable customer series. I felt very comfortable and knew I was good hands. It is unusual to not have a stressful experience, so I wanted to enthusiastically acknowledge her. for anyone coming to a DC DMV, you will have a good experience if you prepare the application and the documents before you get there. do you research to figure out better times to go there, when least crowded. And they are human too. If you go there with a positive attitude, it goes a long way. Show these hard working employees respect and friendliness. They are not your employees or servants--the will not jump to meet your demands. Go in with realistic expectations. If you go there with a bad attitude--if you go to the DMV with a bad attitude--defensive, irritable, and being aggressively demanding, you will be the one to make the experience. Again, that's all on you, not them. Ms. Rutherford is the model DMV employee that others should learn to emulate.