CA.govReviews of dmv.ca.gov

3 stars? I wondered where the online chat agents were...writing their own positive reviews! The online chatbot is no help and my live chat was terminated by the DMV website after a 75 minute wait because I had not responded? FTW? I needed help uploading documents because the website "upload" prompt just led to a feedback loop of "upload" prompts. I needed help accessing the interactive e-earning course because I could not find the link to it on the website (same feedback loop experience.) I went to the DMV office in person without an appointment and got everything straightened out eventually. The in person experience, even w/o an appointment was much quicker and less frustrating that the attempt to use the website. BTW I use computers daily in my business so I'm not exactly computer illiterate.

Bad system. In a few several year California DMV has moved from the 'stone age' era but has not come even close to the Internet century at all. The wait in the DMV office change from 4 hours to 2-3 hours at least in Roseville, CA. The only think you could do online is to register your car online to get tags. God forbid the tags get lost. Change of address is the second most essential function - it is still in the prehistoric stage.

Cannot get a walk-in appointment in a timely manner for Fremont or Hayward Ca. need to transfer a title and get new CA. Plates