Divorce.comReviews of divorce.com

Site is not easy to navigate, forms are not what I need for my circumstances

Waste of money. Poor customer service. If you have a simple divorce with no children don’t bother using this service, just go file at your county clerk of courts.

The Billing Department has reviewed your refund request. After review of your account, it appears that your account is over 30 days old, which is past the 30-day refund policy period. Unfortunately, you are not eligible for a refund. If you should require assistance in using the site, simply email us your questions so that we may better assist you by logging into your account and clicking on “Need Help”. Should you continue to have questions or need further assistance, please do not hesitate to contact us. Kind Regards After asking for a refund . Be aware . Thank you for your response. However, I must reiterate my request for a full or partial refund, as I believe the product/service provided does not align with what was advertised. Your refusal to offer a refund is concerning, especially given the misleading and inaccurate information provided during the process. I would like to understand why my refund request has not been honored, as this contradicts consumer protection laws, specifically: • The Federal Trade Commission Act (15 U.S.C. § 45): Prohibits unfair or deceptive acts in commerce, including misleading advertising. • Alabama’s Deceptive Trade Practices Act (Code of Alabama § 8-19-1): Protects consumers from false advertising, misrepresentation, or concealment of material facts. • The Electronic Fund Transfer Act (15 U.S.C. § 1693): Ensures that consumers are protected in online transactions and can dispute unauthorized charges. If this issue is not resolved promptly, I will explore options to report this matter to the Alabama Better Business Bureau, as well as other relevant regulatory bodies. I am also considering reporting Featheringill Capital and Divorce.com for the dissemination of misleading information that has negatively impacted my experience as a consumer. I kindly ask that you reconsider my request for a refund, as it is not only a matter of fairness but also a legal obligation. Please respond within 2 business days to confirm the resolution of this issue. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, DV

If I could give zero stars I would. I have been trying to finalize a simple, uncontested, no children/dependent divorce for about 6 months. Divorce.com claims if you get the $1000 plan they will file everything and take care of it all. That is not true. They will do some things but you will have to print out stacks of your own forms. You can never speak with a caseworker by phone or chat, just email so when they send you packets of forms with no instructions they are no help at all. Customer service agents are unable to help with anything specific and just say "we can email your caseworker". Overall, we could have done this cheaper and faster by hiring a local attorney or doing it ourselves .The experience with them was worse than the end of the marriage. I am considering contesting the charges on our account.

Go to your state's court website and follow instructions, get a lawyer, whatever, just DON'T WORK with them. Here's what happened after paying the 1k+ premium package: - I filled out my forms; - I sent if to them in a sealed envelope along with my money order ($430) for the filling fee; - After a few weeks status changed to "forms were sent to court"; - Few weeks passed, no movement, so I follow up over email; - They say "it was sent"; - Then they wrote another email saying they never filled, found the forms but not the money order RESULT: 6 months delay, money lost and now I'll have to do it myself

This turned out to be a six month process with lost documents to include money order, (which cost me an extra 25 dollars to get refund from post office). Long delays in filing process and in the end I still had paperwork that I was responsible for to complete divorce proceedings and also still had to go to court (which was out of state to were i Iive) to get it finalized. At the beginning of filing on line it gives you the illusion that it was a simple 4 to 6 week process right from the comfort of my home, didn't tun out that way.

NOPE, they will charge you for a service that is not used. The divorce paperwork wasnt completed for submission, they are still charging me for a "pacakge" that isnt completly used, after I had asked for a refund. To get a divorce through the site, both parties have to be consentual, both have to be willing to sign, the less the money involved the better, the less the assets the better. IF you need it simple, here is what you can do instead, yes I am sore, I will pay their little fee so you don't have to: 1. look up local paralegals, they gurantee its court ready and approved, they will hook up the paper work with a guarantee for about $200ish. 2. if you both show up to the court house, then no need to get served, if not, call the local sheriff ask how much they charge to serve divorce papers, usually not more than $100. Don't say I never helped you.

Awful experience. Everything has a 2 business delay for processing the forms including when they make an error. They just add extra unnecessary stress to an already stressful situation. The forms have a basic template and they can't do basic math and understand what gross salary is. DO NOT WASTE YOUR MONEY WITH THEIR SERVICE