Divorce.comReviews of divorce.com

I gave two stars for the ease of getting the process started, but this should have been a quickie divorce and now it's delayed. I was desperate to get a divorce before No Fault is no longer legal in the US but you should learn from my mistake: shop around. First it's way overpriced, I knew it when I signed up but was unable to get an in person attorney to meet with me bc my spouse and I have no shared property, assets or children so no one was going to make money on this divorce. Secondly, communication is limited to chat or email, if you need to speak to someone you have submit an request for a phone call then someone in another country will call you at some undetermined point in the future from some random number. Thirdly, I moved shortly after beginning the process. I went on the website the day that I moved and updated my address thinking that would be enough to get my address updated on my paperwork, I was wrong, so due to a number of obscure issues I didn't get my final papers. Basically, I moved unexpectedly and suddenly, the post office never processed my forwarding information after multiple attempts and apparently you need to contact your divorce.com caseworker (via email) to update your address. Unfortunately, when I went on the website and updated my address there is no information that tells you this (no pop up window or follow up email.) It also doesn't inform you that you will need to update your new address in 3 different places on the website. I figured I had plenty of time for my new address to be updated on their end (I changed my address on February 15 and my papers arrived at the old address on March 31). This is not a huge deal for me (yet) but it is terribly inconvenient especially for a company whose claim is their convenience. So now I have to wait for the caseworker to email me the paperwork (if they can) and if not they will email information for other options to get my paperwork.

I don’t recommend this service. You won’t truly know if you are doing it correctly and you won’t get any of your money bank. I lost a thousand dollars using divorce.com and now I have to hire a lawyer and start from the beginning. Btw, I explained the situation to their customer service and was told they don’t do refunds (not even partial refunds). Save your money and hire a lawyer.

I paid for time with an attorney and never received it. They canceled the first session and then did not show up for the second session.

It's really unclear what to do next after receiving the forms without paying almost $300 more to upgrade. I'm also unclear about what I already paid $500 for.

Customer service is useless as it’s just a call center reading off a script and actually has no true understanding of the process.

Questions in the questionnaire don’t match the ones on the actual form. The editing process is painful because you can’t just go into the form and make changes, you need to send a message with edits and then wait for them to reopen the online questions that still don’t match. And even though I paid for the expedited processing, the edits after the first review take days.

I found the process to be confusing and overly complex. I ended up hiring an attorney and finishing the process in little over a month.

I have had a good experience until it has been time to talk to someone directly about which forms I need to send back and when. I had to send several emails with no follow up. I also had to call and the person wasn’t helpful. It would be nice especially for those paying platinum experience to have one point person we deal with.