Michael M.
Poor customer service
Poor customer service, lack of transparency with contract terms. They charge upwards of 30% in fees ALONE for solar financing. This is predatory and should be investigated!

Dividend is a leading national provider of renewable energy and energy-efficiency financing solutions to homeowners. We believe that solar should be an investment, not just another monthly expense and make this possible through offering a comprehensive suite of residential solar loan options to our customers. Our unsecured solar loan, the EmpowerLoan™, continues to expand its product offerings into the home-energy space - including PACE financing. As well, Dividend has developed a comprehensive platform for installation partners and homeowners to streamline the financing process and help our customers achieve their goal of solar ownership.
Dividend Finance (dividendfinance.com) has 594 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Banking & Money · Woodland Hills, California
Excellent

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Excellent
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Banking & Money · San Francisco, California
Excellent
Showing 10 reviews with 2 stars · Clear filters
Michael M.
Poor customer service, lack of transparency with contract terms. They charge upwards of 30% in fees ALONE for solar financing. This is predatory and should be investigated!
Angela I.
We were sold solar panels under false pretenses. Dividend was the finance company. We had 3 days to decide we wanted the solar panels. Our solar panels were not install until 2 months after we signed our contract. Our solar company was PHS/PE. We have had our solar panels for 9 months and have produced nothing. Now the company has declared bankuptcy. We are still expected to pay for a system that is not working. Very bad experience and we have damage to our roof from PE. They drilled holes in our roof then realized they didn't hit a stud. So they moved the solar panels and now we have damage to the ceiling in our home.
Anonymous
I chose not to write a review with Gator Metal roof. I only recommend this company if changes are made. My only positive would be they did complete the work correctly after several problems.
Response from Dividend FinanceFeb 7, 2023
Hello, we are glad to see that the work was completed correctly. Please don't hesitate to give us a call if you would like to talk through this matter or have any further questions (844) 805-7100. Thank you.
John
Nothing special
Response from Dividend FinanceMar 17, 2022
Hi John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please don't hesitate to give us a call if you would like to talk through this or have any further questions (844) 805-7100. Thank you.
Thomas
your online experience was horrible but your personel helped greatly very frustrating
Response from Dividend FinanceDec 6, 2018
Hi Thomas, we are so sorry to hear about your experience with the online portal. Although, we are happy to hear that we were able to assist with any questions or concerns you had. If you have any further issues or questions, please don't hesitate to give us a call at (415) 805-7000 and we would be more than happy to help. Thank you.
Evan
I've been struggling for months with setting up autopay and still haven't been able to charge it to my credit card as promised. I know Dividend Finance recently switched vendors to accept more kinds of payment, and the new company (not Dividend Finance) accepted credit card payments for the first month (I set up autopay) the next thing I know the next two months I'm late with payments because I was promised the very next month it'd correctly go to autopay for my credit card. I've always been able to talk to Dividend Finance reps every time and have always had a good experience, its just frustrating to be promised the payment system will work, and it not.
Response from Dividend FinanceJun 15, 2018
Hi Evan, we are so sorry to hear about this and for the inconvenience that this payment issue has caused you. We understand how this must be frustrating. Someone from Dividend's Customer Success Team will be reaching out to you momentarily to discuss and resolve offline. Thank you.
Michel
Havent even been able to log in into the loan or to make a payment
Response from Dividend FinanceMay 14, 2018
Hi Michel, we are so sorry about this. We'll be reaching out momentarily to help you log into your portal and answer any questions you may have. Thank you!
Merlyn
Still can’t connect to financial people to Make arrangements to pay for my loan especially the interest.
Response from Dividend FinanceMay 14, 2018
Hi Merlyn, we are so sorry to hear about your experience with Dividend. We will be reaching out momentarily to help you make these payments and answer any other questions you may have. Our Loan Servicing Department hours are Monday through Friday 7AM - 5PM (PST). Thank you for reaching out and we'll be in touch shortly.