Vanessa G.
I wish I could give a have a zero I…
I wish I could give a have a zero I spent a lot of money on a gown that arrived already worn with arm pit stain on it I asked for my money back and refused they told me that the dress was clean! A lie! Impossible to find your size and budget for a replacement dress after finally finding something they told me that it was over a year and they will grant me the credit to buy something that’s only in stock!!! The worst customer service and website No one should buy from them be aware!
Response from District 5 BoutiqueJun 19, 2025
Hello, Vanessa. We received your review and thanks for sharing your thoughts with us. To ensure clarity, we did a thorough review on your order. After careful checking, we noticed that this order was placed through your Store Credit. To be transparent, the credit used for your order has unfortunately expired. Despite this, we still honored it and ensured you receive the gown in perfect condition. Our agreement is for this be non-returnable due to our return policy in place as indicated in our website. Our return policy, terms and conditions are all stated in our website. We received your returned gown in a different condition from when it was shipped. It had stains. We covered the cleaning fee to restore its condition. Since we value all of our customers, we offered you an option to still select a gown from our ready to wear collection. Following through the policy that this order was placed through a Store Credit, this is the resolution we presented to you. We believe that we have provided you with good options, exhausted our resources to address the issue and went the extra mile to resolve this for you. We hope that your feedback is based on facts, as we can provide further evidence of this situation. Should you need more assistance or information, please reach out to our Customer Service Team anytime. Sincerely, Client Care - D5