C. E.
ZERO customer support
As with the record clubs of yore (if you have lived that long) they are hoping you’ll forget to decline the monthly option and you’ll get charged for many things you didn’t want. Movie prices aren’t really that great of deal when you can usually beat them at Amazon. HOWEVER, you are probably saving money during the first 5 purchases because of the FREE movies you got when signing up. (Up to this point 4 stars) If everything goes smoothly on their site, you are in good shape. When it doesn’t you receive ZERO customer support. As stated below, even when prompted to call their 800 number all you get is a menu of worthless options that you could already do online. The live chat feature is possibly a person using a limited checklist of answers, or just an AI, using a limited checklist of answers. If the answer does not solve your problem, they/it just repeat the entire dialog all over again. Apparently, Disney believes having customers wasting time trying to find their own answers to solve Disney’s website problems counts as customer service. Which by definition is the complete OPPOSITE of customer service. (Bringing it down to 2 stars) I’ll be entering VIP status this month, which is Disney’s way of saying that my commitment has been reached. I probably won’t stay a member simply because there is no way to contact a person for customer support when something goes wrong.