Alpha Elite by Disguised ResearchReviews of disguisedresearch.shop

Where to start. I had 4 orders with Disguised Alpha over the course of about 6 weeks. There was a problem on each and every one, either with shipping or payment. My first order went through immediatly and listed as shipped that same day. However fedex tracking says package not yet received, this went on for over a week before it shipped. Next order i place goes through but says i need to send proof of payment. I paid using a bank draft so I need to send them a copy of my bank records as proof. I do but with my information on my account redacted. I sent the email, but receive no response to it, but I do get an email saying the whole crew is going to Vegas! Almost an entire week before I hear back and that shipment lists as shipped, but once again FedEx does not show it shipped until days later. Third order same thing with having to prove that I paid them, by sending bank statements. Fourth purchase, I order on a buy 2 get 1 free peptide sale. This time my payment says processed but it doesn't actually go through my bank. I contact THEM, to say my payment did not go through. A few days later they just tell me to reorder the entire order, but use this code with 15% off, despite the sale being over, so for me to reorder the same products the total price is now a $100 more, I send two follow up emails asking for assistance with re-running my original order to maintain the original price and received no response to either. My final email I asked for then to just close my account. Just checked my account has not been closed. I spent over $1000 with them and promised to spend more. I guess that didn’t matter to Chris with customer support. I will not be ordering from them again. Also i did click in my account to please not send me promotional emails and yet I still receive them frequently, anyways.

Items got damaged in transportation. I paid for shipping protection, they offered 15% discount then said they would give store credit to replace the damaged item. Then when push came to shove they did not give store credit for the damaged goods

Ok till you have an issue then they ghost you.

I placed my order and paid extra for 2-day shipping, along with shipping protection. As of today, a week later I still have not received my order, and the tracking information has shown little to no progress. My biggest concern is that my order includes a liquid product that may require refrigeration. With the shipping delay and no clear communication, I have serious concerns about the product’s quality and whether it will still be usable when it arrives. I have reached out for an explanation and a resolution, but this experience has been extremely frustrating with no replies back. If a company offers expedited shipping, customers should be able to expect timely delivery and reasonable communication when something goes wrong. Paying extra for a service and not receiving it is unacceptable. Based on this experience, I cannot recommend this company. I hope they take customer concerns more seriously and improve their shipping and customer service.

Terrible Shipping policy. Order has been sitting as Label Created for multiple days and ordered 2nd Day AIr Shipping.

I have been getting the run around for weeks now about my store credit that was promised me. It takes them several days to respond back to emails and when they finally respond they ask the same question that I already answered before in previous questions. As a person that has purchased many items from them and have reached the VIP level I expect better customer service!

I ordered bac water from this company and though the shipping times were good, I received suspicious unlabeled vials of liquid in a bag that looks like someone off the street made them. They don’t look like the product image at all and customer service did not get back to me the same day. I don’t feel comfortable using this for any injections and I think this is seriously shady business practices as even bac water from amazon has had labels. I’m considering reporting this to the FDA.

It took over two weeks to recieve my order and every single thing it it was wrong. Was told I would get a refund, then they offered to reship and I had to keep insiting on a refund. Took five days to issue the refund, I still haven't received it. I referred my cousin to them the day after I ordered and hers took 3 weeks for one bottle of GLP3. QR code they advertise for quick 3rd party testing doesnt even work. My products didnt even have the QR Code on them. They looked like cheap Grey market products with paper labels. They delete most negative comments. They are nothing but great advertisers that under deliver. One more thing, my Glutathione came in a liquid form instead of the powdered i ordered. It was 100+degrees the day i got it out of my mailbox and the bottles were almost too hat to touch. When I mentioned this they said that it was a highly stable oil and it was fine but on their website says in this form it needs to be kept at 59-77 degrees. I would not put anything in my body that came from this company.