Discount Strut AccessoriesReviews of discountstrutaccessories.com

Communication was pretty terrible. I got an email saying that the parts were not in stock, and asking if I wanted them back ordered. I immediately replied that I did, and asked for confirmation that they were being ordered. I got nothing. Several days later, I called and asked for confirmation that The parts had been ordered. I was told that the lady was needing to check with shipping(?) but that I would get a call back as soon as she had an answer. I never received a call back. Apparently, there was a call, but for whatever reason, whoever made the call didn’t think it was important to leave a message in the voicemail. When I contacted you again to ask where the heck my parts were, I was told that they had come in wrong and would needed to be re-ordered. When the parts did come in, you sent them next day air to get them to me in a timely manner. This was great, but I guarantee you lost money on this sale, and it would’ve been so much easier if somebody would have just taken 30 seconds to send me an email to let me know what was going on with the order as it was moving through your system. Your communication is pretty terrible, and you really need to do a better job if you want to stay in business.

I am writing to share my recent experience with Discount Strut, which unfortunately was far below expectations. My order remained in a “pending” status for over two weeks with no updates or communication from the company. After noticing the delay, I contacted customer service multiple times. On three separate calls, I was disconnected before being able to speak with anyone. When I finally reached a representative, she informed me that my order number was not appearing in the system. In the middle of trying to provide more details, I was disconnected again. Upon calling back and reaching a different agent, my order was located immediately, and I was told that part of it had already shipped. This directly contradicted the website, which still showed the order as pending. It was clear that the online tracking information was inaccurate and that there was a lack of consistency between departments. Additionally, none of the agents I spoke with introduced themselves, and the overall tone of the interactions felt dismissive rather than helpful. As a customer simply trying to get clarity on an order, this was both frustrating and disappointing. I hope Discount Strut takes this feedback seriously and works to improve its order-status system, employee training, and communication processes. Accurate information and courteous service go a long way in maintaining customer trust, and I would like to see those improvements before considering another purchase.

Wrong product shipped to us, even though we ordered the correct part. Asked for an RMA with prepaid return label. Return label was never provided.

Good pricing but only half my order showed up and no tracking or any type of response. Reached out by phone and email multiple times and no response there either. At this point the terrible customer service and lack of material that was charged outweighs the pricing.

Shipped the wrong product, was told that right product would ship three days ago, have not received a call back with confirmed shipment after two calls.

because I paid for 2 day shipping and didn't get the items on time cost me $300 because the parts were late