Discount BanditReviews of discountbandit.com

Response from Discount BanditDec 21, 2020

We are so very sorry that you had a poor experience with our discount-shopping service that matches up shoppers to sellers to get the best price. Since this order was cancelled, the Discount Bandit portion of the fee was processed for a refund on 12/14/20. While Discount Bandit is not a retailer (and does not stock or ship items), we do rely on our network of retailers to provide us with up-to-date stock availability. Our Customer Care team is reaching out to you in an effort to turn your bad experience into a better one.

Response from Discount BanditDec 10, 2020

We always aim to deliver a great experience and we are sorry to learn that we fell short of your expectations. We make a concerted effort to inform customers on our website and through our communications that in the rare event that we are unable to match you with a retailer, we will cancel your order and you will not be charged. Please remember that we do not stock or ship products - we are a deal broker and we rely on our retail partners to handle this process. While we make every effort to update our website based on the availability of stock - this information is fed to us from retailers and sometimes their products are quickly discontinued, go out-of-stock or change in pricing. We take every cancellation seriously and investigate each one to figure out how to stop them from happening in the future. Thank you for sharing your feedback, which serves to improve the way that we do business and serve valued customers like you.

Response from Discount BanditDec 21, 2020

We completely understand your frustration and since we do not allow refurbished items on discountbandit.com, we will reach out directly to the merchant to clarify our policy for only new items. Our team reached out to you last week with a gesture of goodwill in an effort to turn around your poor experience. Although it cannot reverse the initial experience you had, we hope that this helps you understand how much we value placing customers first.

Response from Discount BanditSep 22, 2020

We are genuinely sorry to hear that our service fell short of your expectations. We take great measures to inform shoppers (on our website and direct communications) about our process and the shipping timeframes. Please remember that we do not stock or ship products - we are a deal broker - and we rely on our retail partners to handle this process, which can take additional time. We understand that our business model is unique – and because of this – we are able to get you the best prices on over 5 million products. We strive to make this process clear on our website and in our direct communication with valued shoppers like you. We will continue to prioritize this as we understand the value it brings to you.

Response from Discount BanditSep 14, 2020

We feel terrible that you had a bad experience and we're so sorry about the glitch last week with our Counter Offer system. While it was resolved quickly, we understand that it made for a not-fun customer experience. You should have received an email from us Friday with our official apology and offer to help try and turn around the poor experience. If you didn't write to our Customer Care Team at https://www.discountbandit.com/contact.html and we'll get you squared away. So very sorry again.

Response from Discount BanditAug 26, 2020

We are genuinely sorry to hear that our service fell short of your expectations. We take great measures to inform shoppers (on our website and direct communications) that we cannot offer fast shipping times for furniture, lighting, and appliances. Please remember that we do not stock or ship products - we are a deal broker - and we rely on our retail partners to handle this process, which can take additional time. So, if you're in a time crunch for getting your item, we might not be right for you. We don't want you to be disappointed and we cannot promise faster delivery than stated above. We understand that our business model is unique – and because of this – we are able to get you the best prices on over 5 million products. We strive to make this process clear on our website and in our direct communication with valued shoppers like you. We will continue to prioritize this as we understand the value it brings to you.

Response from Discount BanditAug 18, 2020

We always aim to deliver a great experience and we are sorry to learn that we fell short of your expectations. Please remember that we do not stock or ship products - we are a deal broker and we rely on our retail partners to handle this process. While we make every effort to update our website based on the availability of stock - this information is fed to us from retailers and sometimes their products are quickly discontinued, go out-of-stock or change in pricing. We take every cancellation seriously and investigate each one to figure out how to stop them from happening in the future. Our customer service team will reach out to you in an effort to make this right, as we'd greatly appreciate the opportunity to work toward earning back your business. Thank you again for sharing your feedback, which serves to improve the way that we do business and serve valued customers like you.

Response from Discount BanditAug 18, 2020

We would like to apologize for your recent discount-shopping experience with us. Sometimes retailers’ products are discontinued, items go out-of-stock or prices have changed, which was the case with your order. Because we act as a deal broker (we are NOT a retailer) - matching up shoppers with retailers - we rely on regular, up-to-date information from retailers. Due to COVID-19, retailers are facing enormous pressure to keep up with the daily-changing landscape and an unprecedented amount of orders as shoppers shift to online buying during the pandemic. In short, they are struggling to keep up. We understand your disappointment and we will continue to prioritize this process as we understand the value to you.