Discount BanditReviews of discountbandit.com

Response from Discount BanditMay 13, 2021

We would like to apologize for your recent discount-shopping experience with us that resulted in the cancellation of your order. We make it a priority to inform customers on our website and through our communications that in the rare event this does occur, you will either not be charged or the order will be refunded since it was cancelled. Sometimes retailers’ products are discontinued, items go out-of-stock or prices have changed, which may be the case with your order. Because we act as a deal broker (we are NOT a retailer) - matching up shoppers with retailers - we rely on regular, up-to-date information from retailers. We understand your disappointment and we will continue to prioritize this process as we understand the value to you.

Response from Discount BanditMar 11, 2021

We always aim to deliver a great experience and we are sorry to learn that we fell short of your expectations. We make a concerted effort to inform customers on our website and through our communications that in the rare event that we are unable to match you with a retailer, we will cancel your order and you will not be charged. Please remember that we do not stock or ship products - we are a deal broker, not a retailer, and we rely on our retail partners to handle this process. While we make every effort to update our website based on the availability of stock - this information is fed to us from retailers and sometimes their products are quickly discontinued, go out-of-stock or change in pricing. We take every cancellation seriously and investigate each one to figure out how to stop them from happening in the future. Thank you again for sharing your feedback, which serves to improve the way that we do business and serve valued customers like you.

Response from Discount BanditMar 11, 2021

We would like to apologize for your recent discount-shopping experience with us that resulted in the cancellation of your order. We make it a priority to inform customers on our website and through our communications that in the rare event that we are unable to match you with a retailer, we will cancel your order, and you will not be charged. Sometimes retailers’ products are discontinued, items go out-of-stock or prices have changed, which was the case with your order. Because we act as a deal broker (we are NOT a retailer) - matching up shoppers with retailers - we rely on regular, up-to-date information from retailers. Since the pandemic started, there has been a spike in online ordering that is causing retailers' inventory to change quite frequently. We understand your disappointment and we will continue to prioritize this process as we understand the value to you.

Response from Discount BanditMar 2, 2021

We always aim to deliver a great experience and we are sorry to learn that we fell short of your expectations. We take your feedback seriously and will be reviewing this issue further. Please remember that we do not stock or ship products - we are a deal broker and we rely on our retail partners to handle this process. While we make every effort to update our website based on the availability of stock - this information is fed to us from retailers and sometimes their products are quickly discontinued, go out-of-stock or change in pricing. We understand your disappointment and we will continue to prioritize this process as we understand the value to you. Thank you again for sharing your feedback, which serves to improve the way that we do business and serve valued customers like you.

Response from Discount BanditJan 22, 2021

We are so sorry to hear about this poor experience you've had with our discount-shopping service. We take every cancellation seriously and our customer care team reviews all these orders. We were experiencing a glitch with some product listings on our site this past week which led to your order cancellations. We assure you that we are working our hardest to resolve this as quickly as possible so it does not get passed on as an inconvenience to our valued customers. We sincerely apologize for this error.

Response from Discount BanditJan 20, 2021

We appreciate you giving our site another chance and are so sorry that you came across the same experience. We were experiencing a glitch with some product listings on our site this past week. We assure you that we are working our hardest to resolve this as quickly as possible so it does not get passed on as an inconvenience to our valued customers. We apologize for the error and hope you will give us another chance to help you save money on another deal in the future!

Response from Discount BanditJan 4, 2021

We're so sorry to learn that you had an unfavorable experience with our discount-shopping service. That's right that our discount-shopping service pairs you with sellers so that you can save money. Getting you the best price is what we do best. Large items such as furniture, appliances and lighting take longer to be delivered as advertised on our site and in direct communications. We want every experience to be a 5-star one. If you could write to us at [email protected], we'll work to resolve this to your satisfaction.

Response from Discount BanditDec 21, 2020

We are sorry to hear that you had a poor experience with our discount-shopping service that matches up shoppers to sellers to get the best price. We understand how frustrating it is when shipments are delayed due to COVID-19-related disruptions across our retail partner’s distribution networks. We would love the opportunity to make this right. If you could write to us at [email protected], we’ll work to turn this around for you as we greatly value your business.