Discount AC PartsReviews of discountacparts.com

Worst online shopping experience/shopping experience I have ever had. This place has ZERO customer service. They are rude and incompetent. They operate on a take the customers money and run mentality. DO NOT PURCHASE ANYTHING from this miserable excuse for a parts company.

Purchased a compressor for VW Golf - Australian buyer. Ordered Denso, but received another brand. Ok I thought - installed unit anyway. 6 weeks later unit failed - squealing noise consistent with bearing failure. Contacted Discount AC Parts & was promptly advised of warranty process - happy days I thought. Ordered 2nd unit - as was the case the 1st time delivery was prompt. Replaced unit - all good & still is 5 months later. So faulty unit was returned at my cost - so at this stage I’m down $180US on shipping. No word for 4 weeks...so I contact Discount AC with the tracking number. They tell me they have the faulty unit & will have it inspected. All happy at this stage. No advice for another few weeks so I contact them - err apparently they don’t have it & the tracking number is wrong. So the BS radar is on...I guess if you’re looking to fleece international buyers, I guess this is an easy way to do it. Buy local or with a more trusted company so you can deal with any warranty issues...

Took payment on a failed order. An eternity to sort out. Terrible company. Poor IT. Avoid at all costs.

Absolutely the worst customer service possible. They double billed me for my order and won't refund me. They sent one compressor and sent me some baloney piece of paper that says they refunded my bank but my bank personally told me it didn't happen. Their phone number works if you are ordering but if you need to talk to anyone about anything else they put you on hold and literally NEVER answer !!!! I have waited for hours and NO ANSWER. I will NEVER EVER BUY FROM THEM AGAIN. Under no circumstances buy from them !!!!

customer service sucks. they never respond to emails or phone calls. product sucks - compressor lasted less than a year. I now buy my a/c products from pit stop auto parts

Been trying to contact the warrantee department for over 1 week. Automated answer system always says hold times exceed 60 minutes. Even when I try to hold, the call keeps getting dropped! How can I return a defective compressor when I can't contact anyone for instructions. I suppose this is how they make their profits...if they don't answer the phone, they don't have to honor their Warrantee Policy. Very disappointed!

Der Händler arbeitet nicht lösungsorientiert. Um das Problem zu beseitigen habe ich auf eigene Kosten die Ware repariert, ist keine große Sache aber ich finde man muss trotzdem als guter Händler dem Kunden zuhören und nicht das Problem einfach aussitzen. Der Versand der Ware hin und her wäre es schon teurer als die Reparatur. Ist überhaupt nicht kundenorientiert.

purchased an AC Compressor for our ford F-250 through ebay however, it lasted only 48 hours before breaking down, and they denied my request for returning the item very cleverly in order not to receive a negative rating, simply bad business practice.