Jenna
Yep...
Yep. Just wasted $5. And I bet absolute money instead of actually trying to rectify the situation with me, they're going to call this a "fake review from a competitor". I am not a competitor. Just a discord user trying to get 250 active members on my server. Their support link doesn't even work, my order has been "pending" for an hour, and when I try to update the order, it just says "failed" with no pointers to a resolution, and I've been trying to fulfill my order for 20 minutes and it just says "something went wrong" every single time. I should've done my research. You're lucky it was $5 because I would sue if it was more. Go ahead though. Label me as a "competitor" who's trying to wreck your "small business". Update: I tried to email their "support email" and it's not even a real email address. It says "address not found". I've finally managed to get his discord account and when I told him "I'm either going to need my money back, or a resolution" I got a response of "I'll have it fixed tomorrow. I'm currently in bed". Absolutely pathetic. This is the most pitiful business ownership I have ever seen in my life... and I'm on Linkedin. I put my bank information in through Link, so I'm putting it on the record that he has my bank info. With that being said, I will be filing a dispute with my bank, I have already contacted the Better Business Beaurau, and if a single cent more than $5 comes out of my account, I WILL be contacting the CFPB and I will sue as it is illegal under the Electronic Fund Transfer Act for unauthorized or fraudulent withdrawals from an individual's bank account. This company should be shut down immediately.
Response from DiscordAdMar 17, 2026
Hi, First off, I completely understand why you’re frustrated, and I’m genuinely sorry for the experience you had. That’s not the level of service we aim to provide. To clarify what happened — we are currently operating on reduced hours due to Ramadan, which has slowed down both order processing and support response times more than expected. That said, this is an explanation, not an excuse. You should still be able to place an order smoothly and reach support without issues, and we clearly fell short here. Regarding your order being stuck on “pending” and the errors you encountered — this is likely a temporary system issue on our end, and we’re actively working to resolve it. As for the support link and email problem, that’s something we take seriously and are fixing immediately, because you should never be left without a working way to contact us. About your payment information: we do not store or have direct access to your bank details when you pay through Link or similar providers. Those are securely handled by the payment processor. Still, your concern is completely valid, and you did the right thing staying cautious. We’ve already reached out internally to prioritize your case. You will receive either: (Please contact us via Discord: https://discord.gg/vKjbjM49) * A full refund, or * Your order completed properly — depending on your preference. Again, I sincerely apologize for the inconvenience and the poor first impression. If you’re open to it, we’d appreciate the chance to make this right. Thank you for your patience.