Ray S.
I want to return my umbrella cover
I want to return my umbrella cover. your website refers me to another address, but still no information about returning the cover. What's going on? There was no return label. The cover is too small. How do I return it? I purchased it on line when I ordered my umbrella and stand through Wayfare.
Response from Direct WickerMay 7, 2026
We’re very sorry to hear about your experience and apologize for the inconvenience caused. We would like to help resolve this issue for you as quickly as possible. Please reply here with your order details or contact our support team directly at [email protected] so we can investigate and assist further. To help us locate your order, please include: • The platform/store where the order was placed • Approximate purchase date • Product details • Your preferred resolution (return, replacement, refund, etc.) Thank you for your feedback and cooperation. We appreciate the opportunity to make this right for you.