BETH F.
Fake company
Was supposed to be delivered today but they called and said truck broke down that it'll be a couple days. I told them I want a refund dont knw if ill get it.
Response from Direct Rental ServiceJun 29, 2026
Hi Beth, we sincerely apologize for the inconvenience caused. The customer placed an order for a dumpster delivery on June 30. Unfortunately, due to an unexpected mechanical breakdown of the delivery truck, we were unable to complete the scheduled delivery. As soon as we became aware of the issue, we contacted the customer, explained the situation, and offered to deliver the dumpster the following day. The customer chose to cancel the order instead, and we immediately processed a full refund to the same card used for payment. While we completely understand the customer's frustration, we are disappointed by the statement that we are a "fake company." We have proudly served our customers for over 18 years and have built our reputation on reliable service and customer satisfaction. Unexpected equipment failures are rare but can occasionally happen despite our best efforts. We remain committed to providing honest, dependable service and sincerely regret that we were unable to meet expectations on this occasion. We wish the customer all the best and again apologize for the inconvenience