Direct InteractionsWe help customer-obsessed organizations deliver outstanding customer service with our highly skilled, emotionally intelligent, distributed workforce.From Disaster Response to 211 Support, we offer cost-effective cloud-based customer service solutions that easily adapt to capacity surges. Our US-based workforce of customer service experts prioritize accuracy and empathy on every call to our citizens in need.
Direct Interactions (directinteractions.com) has 36 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Sales & Marketing · Seattle, Washington
Excellent
Sales & Marketing · Seattle, Washington
Excellent
Sales & Marketing · SEATTLE, Washington
Excellent
Sales & Marketing · Spokane, Washington
Excellent
36 approved reviews, newest moderated first
Roberta F.
Ohio Unemployment Workers I have been dealing with your people since March on and off. Recently I have been mandatory layoff due to Covid-19. If I could send flowers to your people who have helped me I would. Every person has been amazing patient and friendly in helping me through break on claims to pay held. I want to say Thank You. The people are great and have no realization how wonderful they all are Roberta Fechner
Michael M.
When I called Ohio Unemployment to report my work because there was a break in my claim. The Representative Tina Graziosi was very thorough and sufficient with handling my claim. Ms. Graziosi was the best Representative I've ever spoken with At Ohio unemployment!
Darla P.
This has been a very trying time for all of us during this Covid 19 crisis. I have had to rely on my faith and stir up every ounce of patience I possess in order to survive with a positive attitude. My finances and spirit has taken a hit. One problem after another but today I needed to resolve an issue with my unemployment claim leaving me no options but to call in instead of the online option. I'm so thankful that I did. I was blessed to speak with a Ms. Maxwell who took her time and patiently helped me to not only understand my case but also found problems that I would have never known was there. She called on the assistance of her Supervisor Monica Hollis who extended the same time, patience and concern. Though my particular case is far from favorable at this point I still walked away feeling some relief, and in knowing that they cared as unknowingly they helped to relieve my anxiety at such a trying time. Kudos Ms. Maxwell and Monica Hollis
Elizabeth R.
Horrible experience I applied for a job there doing something I have done for over 20 years. More than qualified. Had a 30 minute phone interview with 'Connie' that went well. 5 minutes later I got an auto responder canned email from an unmonitored email box saying I wasn't qualified. Don't waste your time applying there. They probably treat employees badly the same way they were rude to me.