dinosaurized.comReviews of dinosaurized.com

Response from dinosaurized.comOct 3, 2024

Hi, Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903396155000083424707 Hi, your order is still in normal transit time and there's nothing wrong. Please wait for the update. I already confirm that if the package will be delayed, we will process the refund based on our policy here. We urged for the update already , you can wait and see the update. I can make sure about that. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comOct 2, 2024

Hi, Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903396155000083416474 In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comOct 1, 2024

Thank you for your recent feedback regarding your purchase. I want to take a moment to address your concerns directly. At Dinosaurized, we never compromise on the quality of our products. Our best-selling item has brought satisfaction to many customers, with over 100,000 pieces sold annually. We take pride in the happiness it brings to our customers. I understand that your experience may not have met your expectations, and I'm sorry to hear that. However, we believe that the rating you've given doesn't reflect the quality we strive to provide. Please note that the leather holster we sell is a vertical holster, not a horizontal one, which may have contributed to your experience. If there were any issues with your order, I encourage you to reach out to us directly, as we did not receive any communication from you prior to this feedback. As the owner and CEO of Dinosaurized, I want to ensure that we make this right for you. Our policy guarantees a 100% money-back return, and I would be more than happy to assist you in resolving this matter to your satisfaction. Thank you for your understanding, and I look forward to hearing from you soon.

Response from dinosaurized.comSep 10, 2024

I hope this message finds you well. My name is Timothy, and I am the owner of the store. I just checked my phone after work and noticed your feedback regarding the delay with your order. I want to sincerely apologize for the inconvenience caused by this mistake from the post office. To make things right, I will personally pack a new order and ensure it is shipped out tomorrow morning. If the original package arrives later, please feel free to keep it as a gift from me. Additionally, inside the new package, you'll find a special gift as a token of my apology. I truly hope this gesture helps make up for the trouble. Once you receive the package, I would appreciate it if you could kindly adjust your review, as I didn’t expect this to happen and will do everything I can to make sure you're fully satisfied. Thank you again for your understanding, and please don't hesitate to reach out if you have any further concerns.

Response from dinosaurized.comSep 3, 2024

Sir, please check the shipping address you gave us: Calvin Fiscus 108 administration Dr. P. O. box1642 Oak Ridge TN 37830 United States +1 352-598-2505 We use USPS to send out your order and we would like to know which address is good for using USPS shipping service. Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards,

Response from dinosaurized.comJul 3, 2024

Hi, when you ordered , you already saw our policy about shipping time, it will take from 7-14 business days. We make it correct and there’s nothing wrong with your order, your order still in transit time: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92626903590992110040254222 I hope for your understanding , all my customers pleased with our service, we published everything on our website. Thank you

Response from dinosaurized.comMay 28, 2024

Sir, it's not fair if you told our product didn’t fit and didn’t provide an image when you tried the holster. We did reply in time all emails from you that we can refund your order, but please let us know what you received. This is a part of return/refund policy. I hope for your understanding and reply to our email with an image. Thank you

Response from dinosaurized.comMar 25, 2024

Hi,please send an email to [email protected] , we will help you resolve this problem. Thank you.