dinosaurized.comReviews of dinosaurized.com

Response from dinosaurized.comDec 19, 2024

Hi, I saw you never sent email to our support team. Please send an email to [email protected] or [email protected] and we are happy to help you process to return the order. Please help me adjust the review too as we never received any information from you before, our contact email is correct and our customers always receive our response within 24 hours. Thank you so much

Response from dinosaurized.comDec 10, 2024

Hi, We're excited to let you know that your order has been processed and is on its way! If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903104017543400445082 Due to high demand during peak season, your order may experience a slight delay of a few days; we appreciate your understanding and patience. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy https://dinosaurized.com/pages/shipping-handling Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comDec 5, 2024

Hi, If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903104017543400444924 Due to high demand during peak season, your order may experience a slight delay of a few days; we appreciate your understanding and patience. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy https://dinosaurized.com/pages/shipping-handling

Response from dinosaurized.comDec 3, 2024

Dear Customer, we replied your email in time, you can check your mailbox again. And we updated the tracking to you on Nov 25th too, you can check, we never missed any emails from our customers and all orders were updated with a tracking after 2-4 days processing time. Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903396157000093905850 Due to high demand during peak season, your order may experience a slight delay of a few days; we appreciate your understanding and patience. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comNov 19, 2024

I hope this message finds you well. We wanted to follow up regarding the delivery of your recent order. We regret to inform you that the original package was delayed by USPS, and unfortunately, they did not notify us of the issue in a timely manner. However, as soon as we identified the problem, we took immediate action and reshipped your order. The new tracking number for your package is: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209200190362719000382813 . You should be able to track your package now, and we sincerely hope it reaches you soon. We completely understand your frustration and kindly ask for your understanding in this matter. Please know that we are always committed to providing the best service to our customers, and we truly did not expect this delay. Once you receive your order, please notify us, and as a gesture of our apology for the inconvenience caused, we would like to send you a special gift worth $40, along with a 50% off voucher for your next purchase with us. We kindly ask if you could consider adjusting your review to reflect this update. We always strive for the highest customer satisfaction, and we appreciate your feedback as it helps us improve. Thank you so much for your patience and understanding. We truly value you as a customer and look forward to serving you better in the future. You can contact our support team for more information: [email protected]

Response from dinosaurized.comNov 13, 2024

Hi, Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903396153000053457775 Your order is going to be updated the delivery date this week. Due to high demand during peak season, your order may experience a slight delay of a few days; we appreciate your understanding and patience. In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comNov 4, 2024

Hi, We're excited to let you know that your order has been processed and is on its way! Please note that delivery typically takes 7-14 business days, excluding weekends. If the address you provided is correct, rest assured that we will promptly deliver your package to your doorstep. This is your tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903104017543400079164 USPS will notify you the delivery date this week. Thank you In case of any delays, don't worry—we'll refund any extra waiting time based on our policy. At Dinosaurized, we always have your back, so if you encounter any issues, please don't hesitate to reach out. We kindly ask for your patience in allowing us to resolve any concerns quickly. If you don't receive a reply to your inquiry within 36 hours, you'll automatically receive a 50% refund on your order. This is our policy: https://dinosaurized.com/policies/refund-policy Thank you for your support, and we look forward to delivering your order soon! Best regards, Sarah

Response from dinosaurized.comOct 16, 2024

Dear my beloved customer, please send our support team an email: [email protected]. We can’t find your order information here. Please provide the order number to our support email and we will check and reply within 8 hours. We are sure 100% our customers will get a reply from support team within 24 hours, if you already sent email and didn’t get a reply, please send me a screenshot from the previous email too. We will refund you $20 if this is our mistake. Thank you so much.