DiningroomsoutletReviews of diningroomsoutlet.com

They are the absolute worst. They send defective chairs, broken, miscolored, then can not send a repair person in the area, make you donate them to only get a partial refund. THEY ARE A CON ARTIST.

Purchased product in May 2025, they picked it up as a defective product in September 2025 and I still have not received a refund as promised.

SCAM SCAM SCAM They advertise products, with shipment and multiple delivery options. You decide what you want for delivery. I chose to deliver to my door. They then said I had to upgrade for $100 due to their delivery system issue. It's a complete scam.

Stay away from ordering online with this company or with Emma Mason. I spoke with Harris, a sales rep, several times throughout the month of January. On 1/9/2024 I was told my Ainsley sideboard was to be delivered to my home in April. 24 hours later (today) when I went to place the final order, another customer service agent said it would be 6 to 8 weeks after April or late May, June. This is a 4 to 5 months wait on a delivery. Also, you have to pay online for authorization when you order, so they have your money for 5 to 6 months before delivery. This company lacks credibility. Stay away. I am reporting to Better Business Bureau and the State Attorney General office. Very, very disappointed with Harris and this company.

I bought a table from them for $396.44 then was charged $399.99 for shipping and handling that I was unaware of until I had paid the bill. I thought I was getting a table and 4 chairs. When I contacted them they made no attempt to correct the problem. I found out I could have bought the table locally for $20+ less and no shipping and handling. The transaction was a rid off.

This company is a nightmare. I ordered 2 dressers and still did not receive after 2 months. They had no problem charging my card though. So I paid interest on furniture I never got. Had to practically beg to get my money back. Gave me a different excuse every time I called. Ridiculous! I re ordered same items from other company and took delivery with 10 days. So very disappointed.

I am trying to receive confirmation of cancelation of my order and I have had no response. Person who answered said it would take up to 5 days to receive an email saying my order was canceled! Why would it take 5 days to simply send an email confirming my cancelation!

I purchased the Highland Park Upholstered bed by Bernhardt in Feb. this year. The bed was delivered with white glove service in April. The team setting the bed up noticed a slight dent and some dirty spots and hence wrote on the delivery confirmation sheet. Although these are minor faults, I found the quality of the bed does not live up to the Bernhardt standard that I knew of. The trims around the headboard and footboard are sticking out and not evenly laid (see photos). When I purchased online, it was hard to notice this. There are also many loose threads at several different areas. When I called the customer service to inquire about the return policy a week or two after the delivery, I did not expect that they would not mention one word about the photos I sent. They just gave a refund computation which include restocking fee and round-trip shipping. I paid $1352.16 and would only have $719.06 back if I chose to return. I thought it is important to alert online potential buyers to be aware of their return policy.