DiningroomsoutletReviews of diningroomsoutlet.com

I ordered my dinning room set 2 1/2 months ago. I still have not received it.

DON'T DO IT. Shop local or anywhere else. The nightmare with this company is never ending. I ordered my table in August so that I would have a nice table for the holidays in my new home. 15 January and I am still waiting. First delivery in October had a large puncture in the table base. Lady on the phone said to send it all back with the shipper. Many emails hounding the company for my replacement I finally get redelivery in December. Delivery team shows up and they don't have the table top. No communication between the furniture company (that told me to send the complete table back) and the shipping company. A month has gone by with no resolution from Dining Room Outlets. 6 months I've been trying to get a dang table. Worst thing is my husband was right...I should not have trusted an online furniture store. Lesson learned.

Weird company as it sells things that they do not have in stock and it may take unknown amount of time to ship. They may even cancel your order and you will wait for it forever.

So far (completed the ordering process today), Sharon rates the five stars. We live in Hawaii which is always a challenge for ordering furniture, and within about half an hour she penetrated the thicket and completed our order. Although many outlets showed the Catalina cabinets collection, only this site allowed the individual pieces to be ordered. If all goes this smoothly with shipping and delivery, it will be a first class experience. BUT TWO WEEKS LATER: The entire experience has collapsed. After waiting on chat-hold while Sharon confirmed shipping arrangements, I heard from someone else on their "team" that I would have to provide a "loading dock" in order to receive delivery since their local "partner" wasn't serving them any more. I provided the name of the local freight company that handles most incoming furniture and other deliveries, picking up at the piers and delivering to customer homes, but Diningroomsoutlet.com couldn't be bothered to pick up the phone and make the arrangements, instead cancelling my order and taking another week to confirm my credit card would not be charged, setting me back three weeks until I placed the identical order with Wayfair!

Absolutely the worst company, people, and deliver partners! DO NOT ORDER FROM THESE CROOKS.I ordered a dining table and chairs September 8, and have been trying to get it since. It’s December 24 and for the last 3 weeks they have been telling me all the parts are in but they only deliver on Friday and some Thursdays which doesn’t work for me. So I bent over backwards to get there on a Thursday missed a day of work just to appease them because they refuse to refund me and then they get here missing parts. UNREAL! So the delivery guy says he’s gunna go back to the warehouse and get the piece they forgot. 4 hours later I called customer care who is no help and they told me that not all the pieces were received at the warehouse even though 3 weeks ago the manager ac said that they checked everything and everything is there. And again I said to give me a refund which they refused, and the whole time I’m talking to this person her rooster yes rooster is clucking in the background. Garbage trash company garbage trash employees garbage trash delivery company.

Ordered furniture 3/23/20, now is 7/22/20 four months later and we're still going back and fourth with them. We were told the furniture will be delivered within 4 weeks and the online sales rep reassured us 4 weeks max. Partial order was delivered, we had to call them for them to tell us the other was at a different warehouse. Delivery company called and scheduled delivery on 6/27/20, called on 6/26/20 to say furniture did not pass inspection whatever that means. Requested a couple of times for manager to call us and never heard from them. We requested they pick up the partial delivery and refund our money but they are insisting we have to pay restocking fees. Worse company I have ever shopped from. Never shopping with them again and will never refer anyone to them.

Horrible experience! Waited months for order to arrive and was billed almost immediately for merchandise.

Ordered a dining set this past weekend and had great customer service from Walter so far. Hopefully delivery goes well but the ordering process was easy and he was very helpful! UPDATE: When I ordered I was told I would be getting updates as to the status of my order before it shipped. I got one update one week after I ordered saying that my order would ship the first week of October. That week came and went - no update until I emailed them asking. Have not heard at all from the actual person I ordered from, Walter, since I ordered even though I reached out to him personally. They told me that my order would ship this week. It is now middle of the week in which it was supposed to ship and no update from them until I reached out again. Another vague response from Alvin saying that it would ship "later this week". So far, I was impressed with customer service during the ordering process.....NOT AT ALL IMPRESSED WITH CUSTOMER SERVICE AFTER THE ORDER WAS PLACED. Also, the lead time on my order said 4 weeks and it has now been over 4 weeks and my order has not even shipped from their warehouse. Would not order from them again.