Diners ClubReviews of dinersclub.com

The worst, call customer service over 2 hour wait. Have corporate card cause company makes me use it. Begging them to switch. Have had multiple interaction and problem is still not resolved. Amex is much better. Web page is not very user friendly. Had one rep Micheal who was decent but dropped my call after a very long wait.

Been a Diners Club customer since 1997. Have never had an issue in that time and have probably used it for 1M in purchases over 25 years and never paid a single bill late. Today? Card used for legit sneaker purchase. Email from BMO restricting use of card for "suspected fraud" and instructed me to call a number. Called special number which advised me of THREE HOUR WAIT to speak to a fraud specialist. No chatbot, no way of communicating, and no way for me to remediate. Worst I've ever seen. I will pay my bill and cancel my card and never do business with this company again.

I've had this card since 1998 and it was wonderful and incredibly useful until BMO Harris bought the brand in the USA. Years ago Diners Club used to guarantee that a real person would pick up the phone when you called customer service, and the customer service was A++++++. Now, any calls to customer service typically require a 20- to 40-minute hold. Any use of my card at a gas station flags the account for a fraud alert, so I have to call customer service to remove the fraud alert in order to continue using the card. The website is horrible, and is very difficult to find the proper place to login as it's being migrated to BMO Harris...and last weekend I couldn't login at all, even with over 2 hours on the phone with customer service ("Firefox doesn't work for all of our customers; try Chrome; try Safari"); none of them worked, but I was finally able to login using the DuckDuckGo browser on my phone. I've paid my balance in full every single month and on time since receiving the card, and have used it extensively, but I have now replaced it in my wallet with another card. I will keep the account open because it does still give you primary insurance coverage for rental cars (most cards offer only secondary coverage). It's probably a matter of time before that is taken away as well. Diners Club is owned by other banks/entities in other countries, and apparently works fine in most of those places, but the incompetence of BMO Harris has ruined it here in the USA. I feel bad for our wonderful Canadian neighbors who have to suffer with such awful and incompetent banks.

This card has become a joke! Try calling their customer service (30 minute wait - no callback feature). Agree with others - BMO's purchase has been a disaster. Member since 1996 - canceling today as I sit on hold and try to navigate their TERRIBLE website.

I have been a customer since the 1990s and never had issues until this new company bought out Diners Club. I pay of my credit card every month, but lately they have placed a hold on the funds for 7 days every single month, even after my online Diners account showed they received the payment. This causes my other automated payments to bounce and is costing late fees. I can't get a good resolution to this ridiculous hold every month. Each time I get a different explanation. The quality of service has gone from great to horrible.

They charge penalty upon penalty even after you pay the original amount. Worst credit card company to ever deal with. Will never use Diners card again

Now that BMO has taken over Diners Club North America, you as the consumer have zero consumer protection. You will get an ugly surprise if you ever want to dispute a charge, because the disputes department will not be filing your dispute, and it will be completely up to you to try to get your money back from unscrupulous merchants. Do yourself a favor and get an American Express card instead.

For me, Diners Club was the jewel of the credit / debit card industry. Its reputation, customer service, membership benefits, and rewards program were extremely good and always made me proud of being a Diners Club cardholder. However, the customer service of Diners Club has been, in my opinion, purely and simply destroyed lately, after Diners Club North America has been acquired by BMO Financial Group / BMO Harris Bank NA. My recent experience had arisen from the completely unjustified declination of my card payment at a merchant (allegedly because the merchant swiped the card instead of inserting it for chip reading in the machine, which is unbelievable…) and the temporary suspension of my card privileges by Diners Club Fraud Department, as well as from the treatment I then received from two customer service representatives in the Fraud Dept. when I called the very same day in order to resolve the issue (the representatives hung up on me twice, talked to me in a condescending manner and refused to provide me with their names and IDs). Subsequently, I decided to file and pursue a complaint against the Fraud Department of Diners Club and the respective process has shown me, first hand, the disastrous customer service at Diners Club and its new owners. During my unsuccessful attempts to obtain a resolution to my complaint I have been confronted with complete incompetence at the Diners Club customer service level, with lies and deception at the BMO Harris Bank N.A. Consumer Credit President and Retail & Business Payments Head levels, with total lack of empathy and unprofessionalism at the BMO Harris Bank N.A. Consumer Advocacy & Governance Director level and with absolute indifference at the BMO Harris Bank N.A. CEO level. Purely and simply disgraceful... For me, the new owners are certainly not worthy of the Diners Club name/brand and they have succeeded in staining Diners Club’s reputation forever. After 36 years of Diners Club membership I have cancelled my account.