Diners ClubReviews of dinersclub.com

Agree with many recent reviews. DCS customer service sucks. After 3 emails also no reply. Just wrote them a letter and sent by post to cancel the card.

The worst card ever and the worst customer service in the universe!

Worse ever credit card that i have used. Ever since they have the app facility it has been so difficult to reach out to get assistance. Never got through when calling their hotline so my advise to stop using Diners Card

One of worst service we have ever come across. I and my husband are holding this Mustaa diners card for the past 10 years. We are regularly using diners card. Initially it was very good. But for the post covid neither their card is working for Mustafa points nor their customer centre. We have been charged with Annual fee for which my husband requested for fee waiver. Normally when we request for main card fee waiver, supp card will also be waived off. However. So called this special card have their own regulations. Supp card fee waiver was not given and above all late fee was charged. While my husband was trying to reach the customer center, sorry I am afraid either they don't have customers or any centres. For the past 3 months my husband was trying to reach. Till date it is unsuccessful. In spite of writing mail they don't want to respond back. When they are not bothered about existing customers or the retention of existing customers, DCS s mailing for new card application. Don't they have any shame to do so??? We have decided to pay all their charges and cancel the card. Please never get DCS is my humble request to everyone.

I had cancelled the card by phone on 11/7/2023 and paid the full balance. I then received a statement charging me for the annual fee of $95 for the period AFTER the card was cancelled, then a statement for the fee plus late charges. After 3 calls to C/S number and a 34 minute hold I disconnected. I received a Collections call the next day. After 58 minutes and a transfer from Collections to Customer Service the agent confirmed BMO/Diners would/has reversed the charges and will send a confirmation letter within 10 (?) days. There was no dispute that I had canceled the card as described! Outrageous that I had to spend more than 1.5 hours to deal with their failure. FYI: I had an issue in January 2023 where my card just stopped working. Resolution was equally difficult. Again, no reason for the card disruption - whereby I was unable to use the card for 2 months - just a mistake at BMO/Diners. Also no fee credit for the lost 2 months usage. After more than 20 years with Diners Club Card this is when I decided to cancel the card. Now on hold for more than 12 minutes to resolve the transfer of rewards points to Delta that was submitted 8 weeks ago and has not been credited. Should be easy to resolve - if I could reach someone at BMO/Diners since I have a confirmation number for the transfer. None of my issues are resolvable or reportable on the BMO website although the on hold voice constantly directs the customer to the website. How messed up can a company be?

HORRIBLE HORRIBLE HORRIBLE! I have been a member since 1983 and never had a problem until BMO took over. I pay the total due monthly and have never been late. They reduced my spending limit and won't tell me why. I also have had a lot of trouble getting refunds on unsatisfactory merchandise and then there's "CUSTOMER SERVICE" ....they don't know the meaning of the words. When this was JUST DINER'S CLUB it was great!

Why such basic nonsense app and everything about the card is so unclear. It’s as if they don't want u to know all the benefits in fear that u might use them. Its 2023. The app does not cut it. Please sort something. Even basic cards these days give u more control and info on the product u pay for.

Not even worth one star. I've had this card since the late 1990's thru various owners and thematically its gotten worse with each successive company. BMO is rock bottom. The website/online payment is ancient, barely functional. Whoever runs their IT has totally fleeced the company and the board must all be tech infants. When you call their customer service you will wait. sometimes out of sheer curiosity I'll wait to see how long it takes....you can easily wait 1 hour to 3+ hours only to get someone who can't address a credit card issue and then be disconnected. This is a zombie company.