Diners ClubReviews of dinersclub.com

The most disappointing credit company i've deal with. If only I can give no star. The customer service is 5 days only in 9-5 office hour, it will forever in queue even you managed to call at their time. By one day late fee, they refused to waive it and terminated my account without confirming with me. I have to pay 4x of late charges just for one day late payment of less than 50 Bucks. I guess that is how that make money.

I had a Diners Club account since 1982. In 2023, after years of paying an annual fee and rarely using the card due to competitive cards with rewards points and no annual fee, I did not activate my new card. I contracted DC and told them I wasn't paying the annual fee and no longer using my card. They started calling me repeatedly 7-8 times per day. I told them to stop harassing me. They refused. They increased the number of calls to 8-10 times per day and kept filling up my voicemail with rude demands. After 6 months, they finally gave up. Then they disparaged my credit report with a delinquency. I never failed to pay for anything I charged on this credit card. They came after me for the $120 annual fee. Now I was turned down for insurance by Allstate due to my credit score. Previous to this demerit on my credit, I had a 800 credit score. Diners Club stabbed me in the back after 40 years of loyal patronage.

Nothing went wrong. Just do not wish to have any more relationship with a card company that doesn’t value relationships and stupidly insists on charging annual fees even after earning’000s from my card transactions for many years… enjoy your annual fees, it will be the last from me!

Today we have spoken to yet another representative who promises to close our account as requested and delete August fees added in error. Yesterday a representative called to ask when we would pay the bill (due 9/21), and I advised we had sent paperwork for cancellation of account. Two small charges and a credit were posted prior to cancellation request, so I paid them today, due 9/21 - Harassment... Done.

If I could give this company less than 1 star I would. You will not be able to redeem your points, regardless of your accumulated points on either Hotels, and or renting out CARS. What is the point of paying $99/year? Do not apply and waste your money instead, get a credit card with points which is useful and accommodating to you.

Ich hatte kürzlich eine äußerst frustrierende Erfahrung mit dem Kundenservice von Diners Club (Deutschland). Nachdem ich einen Brief mit Mahngebühren erhalten hatte, habe ich den Betrag umgehend direkt überwiesen. Trotzdem wurde mir später die originale Summe von meinem Referenzbankkonto abgebucht, was zu zusätzlichen Unannehmlichkeiten führte. Das eigentliche technische Problem lag auf Seiten von Diners Club, was dazu führte, dass das Unternehmen das Geld von meinem Bankkonto nicht abbuchen konnte. Anstatt das Problem direkt zu lösen, wurde mir jedoch erst eine Mahngebühr in Rechnung gestellt und später die Originalsumme abgebucht. Trotz wiederholter Anfragen und Bitten um Klärung wurden meine Probleme nicht angemessen behandelt. Die technischen Schwierigkeiten, die zu einem fehlgeschlagenen Abbuchungsversuch führten, wurden nicht ausreichend aufgeklärt, und ich musste hartnäckig sein, um eine klare Antwort zu erhalten. Die Kommunikation war mangelhaft, und ich hatte das Gefühl, dass meine Anliegen nicht ernst genommen wurden. Als neuer Kunde hatte ich höhere Erwartungen an die Servicequalität, die leider nicht erfüllt wurden. Aufgrund dieser enttäuschenden Erfahrung kann ich anderen nur davon abraten, die Dienste von Diners Club in Anspruch zu nehmen. Es gibt definitiv bessere Optionen auf dem Markt.

This company sucks! I'm trying to help my dad, who has advanced Parkinson's, cancel his card which is lost but the stupid "customer service" people refuse to help because we don't know the card number. Meanwhile they are charging an annual fee and late fees!

Hello. I live in Israel. I've been using the card from 1995, if I remember correctly. Never had any problems. My problem is not with the card, my problem is with your representative company in my country. I can't get them on the phone. I can't write to them. There is no way to adress them. When I call them, it more then 40 minutes on the phone, they let you live a number for calling you back. But no one eve dose. I'm your loyal customer, for lots of years. Now, I'm going to cancel my diners club card!