Mirna P.
La reply no clear answers in a good…
Late reply no clear answers in a good communications

We are a global team of expert Embroidery Digitizers and Vector Art Designers, specializing in custom patches and artwork for screen printing.Our mission is to provide top-quality designs with a fast turnaround and exceptional attention to detail. We take pride in our craftsmanship, ensuring every project meets the highest standards. Whether it’s embroidery digitizing, vector artwork, or custom patches, we deliver results that exceed expectations.Trust us for quality, reliability, and customer satisfaction every time.
Digit-it (digit-it.com) has 160 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Mirna P.
Late reply no clear answers in a good communications
Ruby
Design does not stitch out very well. Lots of tie off on the back.
Response from Digit-itDec 18, 2025
Thank you for your feedback. We’re sorry to hear that the design did not stitch out as expected. Excessive tie-offs can occur due to machine settings, fabric type, or hooping conditions. Please share your machine model, fabric details, and a photo of the stitch-out so our team can review the issue and provide a corrected file or necessary adjustments. You may contact us directly at [email protected] for faster assistance.
Pat P.
I ordered a design on the Babylock Solaris member page from Stacy Jones and was given a link to Paypal. I ordered the design and paid $20 (have been charged by PalPay) and did get the pdf (instructions) for the design but have never received a link where I can download the PES format. Please help
Response from Digit-itOct 2, 2025
Thank you for your review and for bringing this to our attention. We sincerely apologize for the inconvenience regarding your PES file download. We have sent you an email and also messaged you on your social media regarding this, but we haven’t received a response yet. Could you kindly check your inbox (and spam/junk folder) for our messages? We’ve also attached screenshots here for your convenience. Screenshot: https://ibb.co/HTKzm6MF https://ibb.co/0VXYrTrP Please let us know if you still have any issues, and we’ll make sure you receive your design promptly.
home U.
Send me my order 4995
Response from Digit-itAug 27, 2025
We’re really sorry for the inconvenience! Please share your order #4995 details with us via email at [email protected]. So, we can investigate and get your order sent right away. Your satisfaction is very important to us.
Phyllis L.
I tried to contact you about my order by phone and email - namely where was the download - but was unable to. So I cancelled the order. I paid the invoice but could not find the download. PayPal refunded the payment/
Response from Digit-itAug 27, 2025
We sincerely apologize for the frustration you experienced. It’s disappointing to hear you had difficulty reaching us and couldn’t access your download. While we’re glad PayPal resolved your refund, we’d love the chance to make this right. Please reach out at [email protected] and we’ll ensure your future experience is smooth and hassle-free.
Margy D.
I have not received my design. I ordered the design on Monday morning, received confirmation of payment on Monday afternoon, was told payment was received Tuesday and as of Tuesday night still have not received the download. I have never had to wait so long to get a design.
Response from Digit-itAug 27, 2025
We’re truly sorry for this experience and the delay you faced. This is not the standard of service we aim to deliver. Please contact us at [email protected] with your order details, and we’ll immediately review what went wrong and make sure this doesn’t happen again. Thank you for your patience and for bringing this to our attention.
Elsie
I never received the download I requested.
Response from Digit-itAug 27, 2025
Please email us at [email protected] with your order details so we can resend your files right away and ensure this doesn’t happen again.
customer
Never received the embroidery design
Response from Digit-itAug 27, 2025
We’re sorry you had this experience and didn’t receive your download as expected. Please email us at [email protected] with your order details so we can resend your files right away and ensure this doesn’t happen again.