Diamond SourceDiamond Source is a reliable dealer for the Best Engagement Rings, Weddings Rings, large Selection of Fine Diamond Jewelry, and Luxury Watches.
Diamond Source (diamondsourcenyc.com) has 8 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
8 approved reviews, newest moderated first
Jeruel
I just purchased the Cartier Santos Medium WSSA0029 from Diamond Source NYC. I'm so happy and satisfied about the quality of the product, best of all the service that Igor has provided from inquiry to shipping. I highly recommend Diamond Source, you are guaranteed to receive authentic and reliable products, almost good as new if you buy the used ones.
Lewis C.
***PLEASE READ AND BE AWARE*** If i could leave Zero stars I really would, not sure really where to start with this. Firstly i thought i was going to shop as shown on google, its not an issue but was an office so maybe quite intimidating for some people. We agreed a deal on an Audemars Piguet Summer edition watch as i was coming from the UK, I sent Igor clear pictures / videos of the watch front and back he then sent me $1000 deposit i booked my flights to NYC. The following day after landing i headed to his office showed him the watch, he didn't even get a loupe out to check the watch. Looked at the back of it and said its not the watch he wanted, he wanted BYBLOS version even though i sent him pictures of the watch prior to leaving the UK! ( not sure why someone would send a $1000, without checking pictures prior especially a watch trader who's buying on behalf of his client). You can clearly see its not a Byblos version as it hasn't got the stamp at the back of the watch, and not only that there also approximately £20-£30k difference in price. ( please see attachment) He then said as I have travelled from the UK he'll take the watch for stock but it needs to be cheaper, as its not the watch his client wanted. I said no as we have agreed on a figure and that is what i wanted, i sent you pictures and videos over. As you can imagine i was getting flustered and stressed on the whole situation after about an hour we agreed he'll have the watch still. We agreed prior to me coming he would pay my crypto wallet the $1000 dollars, then the rest to my wallet upon arrival. Another bombshell was dropped Igor then said he hasn't got the crypto, it would have to be paid via Bank transfer which wouldn't of been an issue if 1. I had of known 2. If he paid me in advance, as it can take 3-5 days to clear. 3. It would of cost me in fees changing currency back, which i didn't filter in for. I later find out that he was trying to escrow a deal with a UK trader, behind my back and the UK trader then pays me after Igor happy with the watch. Again that would not of been an issue either if i was made aware. ( please see the attachment ). So he was never planning on honouring his word and paying my wallet from the offset. We finally agreed before me leaving his office he would sort the crypto within the week, as I had a family member out there still who could of done the deal on behalf of me. I was flying back the next day and still didn't feel at ease, called him and wats app him never answered finally got back to me telling me to take back the watch. ( please see the attachment) He even had the audacity to ask for his deposit back, which i gave him 80% back as that all i had left in cash on me. The whole trip cost me a fortune but NYC was a pleasure to see visit and see, just wish it was under different circumstances. This man / company will get there karma as clean hearts always win!
Krypton
They said they will get back, but 14 days later and still nothing they just read my texts on WA and ignore me. I can't recommend this company which has been very unprofessional.
Henry R.
maravillosa la atención brindada por Carlos , me sentí muy bien asesorado y sobre todo muy seguro en todo el proceso de transaccion, recomiendo totalmente esta gran tienda de joyas y relojes auténticos.precios justos y pegados a la realidad actual pero ante todo auténticos.
Lisa
Absolutely fabulous. Ali came to service my printer that was leaving nasty marks. There is no way I could have done it myself. He got everything working brilliantly, explained what was wrong and why and didn’t leave until he’d made sure everything was ok.
Thomas
Time wasting company. Made a purchase for a watch online and wanted a refund. Customer service via whatsapp are being all stupid and useless and telling me that they cant cancel it since its not even processed on their website. Such a big company and you cant get your website working? Are you guys a joke or what. Bunch of clowns working there i guess? Stay far away from this business.
Blake G.
Don’t bother. They cancelled an order without telling me after taking my money for over a week. I then lose $370USD because they decide to cancel the order and PayPal still takes the fee. Not worth the time or money for lack of service. I’ve been ignored since.
Response from Diamond SourceJun 16, 2020
Dear Blake, Since October of 2019 PayPal had changed its Refund Policy (you can find it here - https://www.paypal.com/us/webapps/mpp/ua/legalhub-full) where they no longer refund processing fees. In accordance with that, we have also updated our Return Policy (can be found here - https://www.diamondsourcenyc.com/return-policy/) where it is clearly stated - "Return and refund of PayPal orders All orders paid through PayPal are eligible for return in accordance with PayPal Return Policy. If your order was paid through PayPal, due to its changes in the Account User Agreement in the field of Refund Policy, starting October 11th, 2019, the exact* processing fees will not be refunded. * exact processing fee might differ from the one shown in order details if you do commit international payment." By placing your order you check the check-box that you agree on our Terms and Conditions, which also includes Diamond Source's Return Policy. We do regret that had happened and will be happy to provide you with a discount that will cover your loss of $370. As we agreed with you during our WhatsApp conversation, we will lower the price for the merchandise you have ordered to $7200 (includes international shipping to Australia) and you will commit a wire transfer payment. Thus, your total savings will be $800, comparing to the amount of the original transaction amount. Please feel free to reach us if you have any other questions, Best, Diamond Source NYC team
Denys S.
I bought a watch for my wife from Diamond Source NYC Inc. She really loves the timepice she received. All communication was smooth and professional. The watch came carefully packed on next day. We took the watch to our local watchmaker and he confirmed it’s authentic. Everything was just like described. I’m so happy she got a new watch now! Will definitely order a watch for me from these guys!