Diamonds InternationalReviews of diamondsinternational.com

I had a very disappointing experience with Diamonds International regarding a bracelet adjustment. From the beginning, the bracelet was not sized correctly. I was explicitly told that extra length had been added “in case I gained weight,” which was both inappropriate and not something I requested. The result was a bracelet that never fit properly. Although I did not follow up immediately, that does not change the fact that the initial service was done incorrectly. When I eventually reached out to have it corrected, I was told I would need to pay an additional fee. After escalating the issue, management reduced the charge from $70 to $50—but I was still required to pay to fix a problem that originated from their own judgment during the initial adjustment. What’s most disappointing is the complete lack of accountability. At no point did the company take responsibility for the original error. Considering how much I have already spent with Diamonds International, I found this response unacceptable. I did not feel valued as a customer, and the unwillingness to fully resolve the issue reflects poorly on their customer service standards. Overall, this experience left a very negative impression. I would not feel confident purchasing from this company again.

Run don’t walk away from these scammers!!! They will sell you over priced diamonds that aren’t worth half the price when you return home!!! Take it from us

I bought a bracket for my birthday. It had broke one in a month and got it back! Broke again within 2 weeks. It is lost. What a nightmare. It was in mail more than I got to wear it. I only had it 3 months. Terrible!

If I could give Diamonds International zero stars, I would. This company is an absolute disgrace — and the fact that they operate onboard Disney Cruise Line makes it even more alarming. I purchased a $15,000 piece of jewelry onboard a Disney ship, and the entire experience has been one lie, contradiction, and excuse after another. Diamonds International continues to rely on a “signed” document that they cannot produce through DocuSign, cannot verify, and cannot show ANY digital trail for. They produced multiple versions of the supposed contract — none of which match — and not a single one was ever sent to me by text, email, DocuSign, or any other method. Why? Because it doesn’t exist. They also claimed they shipped certification for the jewelry. What actually happened? They sent me a tracking number showing a package delivered to a door that isn’t even mine. The FedEx photo is clearly a completely different property. No signature required, no confirmation, nothing. They simply checked a box and expected me to accept it. Every time I asked for clarity, the story changed. They are the greatest gas lighters in history! They blamed the ship staff. Then they blamed “company policy.” Then they blamed DocuSign. Then they blamed me. At no point did anyone take accountability for the inconsistent paperwork, the nonexistent certification, or the constant misrepresentations. Their customer service is rude, dismissive, and completely unwilling to address the facts. Today, I was told by Gregory M that they “no longer wish to engage” — which is an incredible stance to take after months of providing misleading information and failing to resolve anything. Diamonds International behaves like a company hoping customers will give up out of exhaustion. They hide behind fake policies, inconsistent documents, and empty promises. They absolutely do not operate with integrity, honesty, or basic accountability. I am now pursuing remedies through Disney Cruise Line Legal, Disney Corporate, the Florida Attorney General, and my financial institution. No one should ever have to fight this hard over something that should have been simple and straightforward. DO NOT BUY from Diamonds International. Not on a cruise ship. Not in port. Not anywhere. Protect your money — and your sanity — by staying far, far away from this company.

Please do NOT purchase anything from this company. They are a scam business. Their jewelry is very cheaply made. I bought a diamond ring for over $11,000.within a week the big diamond fell off. I contacted customer service and they told me I can only get store credit. The company website states if less than 30 days you can get a complete refund. Customer service is not helpful at all. Long story short go to zales or Jared’s. This company deserves to go bankrupt.

There is a reason these peeps have such a low review. they are a high-pressure outfit that know you are on a boat and having a great time and not particularly looking for jewelry. So they try every tactic to sell you cheap, overpriced junk. Also, know that they do not have a return policy-only exchange or credit. I wonder why! any legit jeweler will let you return your purchase for a refund for a certain period if you are not happy. These people took advantage of my SO. DO NOT LET THEM TAKE ADVANTAGE OF YOU . DO NOT BUY FROM THEM!!!

Manelijke veekoper was zeer onvriendelijk. Sprak geen engels of nederlands waardoor communiceren moeizaam ging. Eerste instantie werden wij niet eens serieus genomen. Maar later wanneer deze meneer door had dat wij serieuze kopers waren draaide hij bij. Ring gekocht: allen zij hebben een te groote diamand in een te smalle frame geplaatst! Waardoor de steen na een tijdje wiebelde. Deze meneer benadrukte dat er geen garantie was als de steen kwijt zou gaan! Achteraf snap ik dus waarom. Omdat ik dat op tijd had gesignaleerd heb ik dat kunnen repareren. Een korte tijd na de reparaatie is een tandje kapot gegeaan. Vanuit nederland zijn wij daarheen gegaan (berichten werden genegeerd!). Waren zij gesloten. Uit eidelijk bij een ander juwelier laten reapreren: die gaven ook aan dat de frame niet geschikt is voor deze steen grootte. Tjah en je raad het al: frame is kapot gegaan en de steen is kwijt. Oplichters!

We found the shop and staff very welcoming and friendly especially Rocky who help us find a beautiful bracelet. We visited this shop a number of years ago and were very pleased with the service that we received and that is why we decided to re-visit.