diablobodyjewelry.comReviews of diablobodyjewelry.com

Ordered a custom glass CBR from gorilla glass through them because you can’t order directly through GG anymore. On their product description, Diablo specifically and clearly states that the jewelry is true to size because each piece is hand made. Took about six weeks to get my jewelry. I ordered a 00/9mm piece. Imagine my surprise when it was NOT true to size and actually measured at 8.5mm Reached out to Diablo to let them know that the size was wrong despite their product description and assurance of accurate sizing. Zero reply. They got my money. They don’t care. Would not recommend.

Ball that went with my captive bead won't go into the ring, and it's the bead it comes with. Also painfully slow to ship even the replacement rubber bead that I ordered days ago and it's still processing. Shipping fees too high as well.

I ordered custom titanium flat-back labrets and inserts for them in the beginning of November, the shipping time was quoted at 4-12 weeks. I waited 23 weeks to reach out because honestly I forgot I even bought them at that point and had already bought new pieces of the exact same kind from BodyArtForms and it arrived in 4 weeks. Both the Diablo order and BodyArt order were through NeoMetal. I reached out to Diablobodyjewelry to see what was going on with my $270 order and they completely blew me off saying it was policy that I would never get a refund for custom orders and that it will ship when it's ready and to stop contacting them about it because it was harassment (i never even asked for a refund, i just asked for an update on what was going on with my order and I only ever contacted them that one single time). Well, after being insanely soured by this terrible conversation I simply did a charge-back on my credit card which AMEX handled immediately and professionally with no fuss at all. Won't be buying anything from this retailer/distributor again. BodyArtForms however was professional, communicative, great quality and excellent shipping.

I placed an order for some basic items in mid-September, some that I needed for an event in late October. The company sent an email after I placed the order saying they were custom ordering a few items, and warning to not even contact them about it for 10 weeks. They didn’t ship the available items. So, I waited 10 weeks, (now no longer wanting or needing the items I ordered to use in October,) and in late November I reached out. They responded a few days later and said, “Good news! We got your items in! As soon as we check it we’ll send it.” Nine days later, I finally got a notice that a shipping label was created. USPS doesn’t yet have the package. I’m so disappointed, as I was excited to find sizes not available elsewhere. They need much better info about shipping times linked to specific products, and you should be able to review availability and expected delivery dates so you can modify your cart before checking out. Beware… or order with caution, a lot of patience, and low/no expectations.

Sono italiana e non è la prima volta che ordino da loro. Di solito aspetto circa 5 mesi affinchè mi venga consegnato il prodotto, ma lo so e mi sta bene così. Quest’ultima volta purtroppo l’ordine è fermo in dogana al mio paese e Diablo dovrebbe contattare il suo spedizioniere e dichiarare che il pacco è perso o non consegnato e io avrei il mio rimborso. Non mi sembra giusto che ci rimetta 300 euro e loro con poco potrebbero aiutarmi. Ma nulla, non rispondono alle mail, mi ignorano. Io perderò quei soldi, ma gli auguro di perdere molti clienti perché non sono professionali e maleducati. State alla larga da loro!

I ordered a custom made expensive piece of jewellery and needed to change the kind of metal I chose. I emailed them the day after, no reply. I wrote other emails, no reply. After a week i requested to cancel my order. I was informed that it would take 16 weeks to be made because the manufacturer has such high demand. So i figured what's the issue to cancel if my item sits on a massive waiting list. And communication had been so terrible, I have had enough. No reply... I sent another 3 emails finally someone said i couldn't cancel with custom made items. Fair enough, but why, if it hasn't even been touched yet and will only in 16 weeks minimum? I said okay, can I at least change the metal of the item from rose to yellow gold? No reply.... Still waiting.... My god... If customers buy such expensive items your really should communicate and try and help them to get the right thing that they really cherish and love. This is one of the worst experiences so far. I don't even know if I'll get the item after 4 months of waiting and probably another 3 months of shipping