Linda R.
You sent expired test strips that are…
You sent expired test strips that are grossly incorrect. Please send me Freestyle Lite blood glucose test strips that have a one year validity or my $49.99 back. I am testing on 6/24/24.
Response from Diabetic WarehouseJun 29, 2024
Dear Linda, I apologize for any inconvenience caused. We strive to provide high-quality products, and hearing about your experience is concerning. However, I'd like to clarify that the FreeStyle Lite test strips we sent you have a current expiration date well within the recommended usage period. They are designed to provide accurate results up until that date. Nevertheless, your satisfaction is our priority. Please reach out to our customer support team with your order details, and we'll ensure you receive a resolution that meets your expectations, whether it's a replacement or a refund. Thank you for bringing this to our attention, and we look forward to promptly resolving this for you. Best regards, Brian Adl