michael B.
The advertisement showed the dark blue…
The advertisement showed the dark blue true metric brand strips. I did not receive those. I received a knock off brand. Totally disappointed. I wanted the actual brand not a Walgreens brand or the ones I received from you.
Response from Diabetic WarehouseJul 15, 2024
Hello, The brand you received is the authentic True Metrix test strips. I think you might be confusing a generic off brand vs. white labeling. Trividia (the manufacturer of True Metrix) allows for their major distributors to apply white labels, so from time to time you will receive boxes with labels such as Walgreens or CVS. These are still authentic True Metrix test strips that are manufactured by Trividia. Please feel free to reach out to our customer support team if you have any further questions or need any help!