Diabetic Exchange USAReviews of diabeticexchangeusa.com

Response from Diabetic Exchange USAAug 18, 2026

Hi Terry, Thank you for sharing your feedback. We would like to clarify a few important details for anyone reading this review. We have never paid you upfront or prior to receiving and inspecting a shipment, and our records do not reflect the previous upfront-payment transaction described in this review. For this shipment, one item met our purchase criteria while the other arrived with visible packaging damage and staining. We provided you with a photo documenting the condition of the item and offered two options: an adjusted price for the damaged item, or return of the item with the stated $10 return-shipping deduction applied to the existing payout. You chose to have the item returned, and we honored that request. At no point were you required to accept the adjusted offer. Our inspection requirements and return-shipping policy are disclosed in our Terms and apply to all shipments. We always aim to handle transactions fairly and transparently, and we believe it is important that the circumstances of this transaction are represented accurately.

Response from Diabetic Exchange USAJul 30, 2026

We're sorry to hear you feel this way. Unfortunately, we're unable to identify your shipment based on this review. We provide prepaid shipping labels at our expense so customers can send their items to us. If a shipment arrives with products that don't meet our purchasing requirements, we're unable to issue payment. In those cases, customers are welcome to have their items returned, but we ask that they cover the return postage since we've already paid the cost to receive the shipment. We understand this may be disappointing, but this policy is outlined in our Terms & Conditions before items are shipped. If you believe we've made an error, please email [email protected] with your name so we can review your shipment.

Response from Diabetic Exchange USAMay 29, 2026

Thank you for your feedback. Pricing for diabetic supplies can change over time due to market conditions, product demand, manufacturer updates, and other factors. For this transaction, we paid exactly according to the pricing listed on our website when your quote was submitted. Your 10-day G7 AT-012 sensors were paid at our current rate of $60 per box. We're always happy to answer pricing questions before a shipment is sent.

Response from Diabetic Exchange USAMay 22, 2026

Hi Caleb, We just sent you an email regarding this, and we can help resolve the payment as quickly as possible. Please take a look when you have a chance and let us know which payment method you would prefer moving forward. Thank you.

Response from Diabetic Exchange USAApr 30, 2026

Hi Elizabeth, Your payment was sent via ACH and was successfully processed. We also reached out directly on multiple occasions to ensure everything was received correctly, but we have not received a response. If you are still experiencing any issues, please contact us directly, and we will be happy to assist. Thank you.

Response from Diabetic Exchange USAApr 27, 2026

We take claims like this seriously, but this description does not reflect how this transaction was handled. After receiving the shipment, we completed a standard inspection and provided a clear breakdown along with supporting photos. Based on the condition of the items, we offered an adjusted payout as well as the option to have the items returned. All pricing adjustments are based on item condition and are outlined in our terms prior to submission. We do not change offers arbitrarily, and customers are always free to decline and request a return. The customer ultimately agreed to the final payout in writing. We aim to keep the process transparent and consistent for every customer.

Response from Diabetic Exchange USAApr 17, 2026

Hi Nelson, Thank you for your feedback. We’re sorry to hear you were unhappy with your experience. When your shipment arrived, one of the boxes showed visible damage during inspection. As outlined in our Product Condition Guidelines, items with packaging damage may be subject to an adjusted offer. We provided a photo of the condition for transparency and gave you the option to accept the adjusted price or have the item returned. After your response, we went ahead and processed your payment in full for $210. We always aim to be fair and transparent in our evaluations, and we stand by the inspection process used for every shipment. If you have any questions or would like to discuss this further, feel free to reach out to us directly.