Diabetic Exchange USAReviews of diabeticexchangeusa.com

Response from Diabetic Exchange USAMar 24, 2026

Hi Pamela, We’re sorry to hear you felt this way, but we’d like to clarify the situation for transparency. This review appears to reference a shipment from January. At that time, your items were fully reviewed and documented, and you were paid in full for all eligible products. The only items not purchased were three lancet boxes due to visible damage/stains, which were valued at $1 each and returned to you at no cost. To be clear, no eligible products were withheld, and there was no financial loss on your shipment. All determinations were based on our standard condition guidelines, which are applied consistently to every customer. We understand that not every outcome will meet expectations, but we stand by our documented process and the resolution provided at the time.

Response from Diabetic Exchange USAMar 13, 2026

Hi Ingrid, We're sorry to hear you feel this way. When shipments arrive, we carefully inspect each item and document any damage so sellers can see the condition of the products when they are received. In this case, four boxes arrived with visible damage, which we photographed and shared by email. As outlined in our terms, items with damaged packaging cannot be purchased at full value because they can no longer be resold. We provided the option to either have the items returned. We appreciate the shipments you’ve sent in the past and always aim to handle each transaction as transparently and fairly as possible.

Response from Diabetic Exchange USAMar 3, 2026

Hi Jared, The item received was an AT-030 sample 10-day G7 sensor, not a 15-day retail G7 sensor. AT-030 sample units are categorized on our public price list at $15 per box, which matches the payout issued. The $90 payout applies only to new 15-day retail G7 sensors. The slight difference between $15.00 and the amount received reflects standard PayPal processing fees, which are set and deducted by PayPal and are outside of our control. We’ve also reached out to you directly via email to review this together and resolve any confusion.

Response from Diabetic Exchange USAFeb 23, 2026

Hi Kristin, Thank you for sharing your experience. We understand how frustrating it can be when an item is not accepted. In your recent shipment, one product was received with visible damage and did not meet our condition guidelines. We shared photos and provided options on how to proceed, while the remaining items were accepted as usual. If you have any questions or would like to review this further, our support team is always happy to help directly.

Response from Diabetic Exchange USAFeb 5, 2026

Hi Karen, We want to provide some context for anyone reading this. All shipments are inspected and photographed upon arrival. In this case, 4 of the 9 boxes showed visible creasing at the time of inspection, which did not meet our published resale condition guidelines. Our assessment is based on the condition of the items as received. In line with our terms, we offered two options: accept adjusted pricing for the affected items, or have the items returned, with return shipping deducted When we weren’t able to reach agreement, the items were returned with tracking provided, and payment was issued for the remaining items. Sellers are never required to accept adjusted pricing. We understand situations like this can be frustrating, and we remain committed to applying our inspection standards consistently and transparently.

Response from Diabetic Exchange USAJan 16, 2026

We take every shipment seriously and review all items according to our clearly stated condition requirements. If an item does not meet those requirements, we document the issue and offer return or disposal options in accordance with our terms. We do not retain items without authorization.

Response from Diabetic Exchange USADec 22, 2025

Hi Jamie, Items that arrive damaged or with insufficient expiration do not qualify for payment. Items may be returned upon receipt of return shipping, as outlined in our terms and confirmed by email. Please contact our support team if you have any questions. Thank you.

Response from Diabetic Exchange USADec 4, 2025

Thanks for your review. We weren’t able to identify your order based on the information provided, so we’ve requested your details privately. Once we receive your name or tracking number, we can look into this immediately.