Diabetes StoreReviews of diabetesstore.com

Response from Diabetes StoreAug 9, 2020

Hi Craig. I have no idea who you are. Are you sure you purchased from DiabetesStore.com? Surely, you called our toll free number, the day your order didn't show up, to ask why it didn't get there on time? Customer service never works well with trust pilot. It usually works a lot better when you call us, instead. As it is, I don't know what your order number is, so I can't track it, and fix the charges for shipping you paid for, but didn't receive. Jim

Response from Diabetes StoreMay 5, 2020

Dear Craig, Sorry you did not pay attention to the dropdown, that said "Each of 1", you were required to click on , to continue with your order. There is no choice for 6 pack. No place in the description does it say anything about a six pack. Also, the description reads: "Boost calorie smart 8 oz., chocolate sensation, gluten-free, 190 calories per 8 oz.Balanced nutritional drink with 180 calories and 4 grams of sugars.Contains 16 grams of high-quality protein per 8 fl oz serving to help maintain muscle and manage hunger, and 25 vitamins and minerals to help meet daily nutritional needs. " If that is not the nutritional content you were looking for, you should have chosen a different product. Not sure what the difference between a mans version and a women's version if the nutritional values both read: "Boost calorie smart 8 oz., chocolate sensation, gluten-free, 190 calories per 8 oz.Balanced nutritional drink with 180 calories and 4 grams of sugars.Contains 16 grams of high-quality protein per 8 fl oz serving to help maintain muscle and manage hunger, and 25 vitamins and minerals to help meet daily nutritional needs. " Maybe, if you had called our toll free customer service number, after you got what you perceived to be the wrong product, we could have helped to straighten out the problem. Instead, you chose to give us a 1 star review. Thank you very much.

Response from Diabetes StoreApr 5, 2020

On March 28, three months after the COVID-19 pandemic hit our country, the customer placed his order. All the major health care suppliers such as Cardinal and Medline are diverting everything to the hospitals, and placing a low priority on small retailers. We tried to order everything he needed. At the time of order, our supplier indicated the items were shipping from a different warehouse. Then our supplier notified us they were not shipping any items from different warehouses. If it wasn't in stock at the closest warehouse, it wouldn't be shipped. I guess it was because there is a horrible pandemic wreaking havoc on our healthcare supply infrastructure. We only managed to ship a couple items. We let him know and refunded the items we couldn't provide. Sorry he got so angry.

Response from Diabetes StoreFeb 13, 2020

Thank you for the warm review! You didn't tell the people that you tried to order Masks for protection from the coronavirus outbreak. You didn't tell them that there is a worldwide backorder on masks because of the corona virus outbreak. You didn't tell them that we tried to order the masks for you, but our supplier, the largest medical supplier in the country, couldn't get any. All you said was you will never order from our website again. Love the detail. Oh, you didn't tell them that you couldn't find the masks at any other website in the world, either. Good luck in your search.

Response from Diabetes StoreFeb 3, 2020

Dear Mr McHugh , So sorry your are having problems with your order at Diabetesstore.com. Unfortunately, we have no record of your attempts to contact us about the problem. If you wish to tell us what pieces were missing from your order, in your reply to Trust Pilot, I will be happy to help you. According to your order number, you ordered one. . . well, it's not a good idea to conduct customer service over the internet. Of course, you can do like our other customers, who occasionally have problems, and call us at our customer service number 1-800-891-9399. Thanks, Diabetesstore.com