Diabetes Store Reviews | Read Customer Reviews of diabetesstore.com

Diabetes StoreReviews of diabetesstore.com

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Diabetes Store

About Diabetes Store

At Diabetesstore.com, we’re committed to simplifying the way individuals manage diabetes and other health conditions. We understand that navigating healthcare can be overwhelming, especially without insurance, which is why we provide direct, affordable access to the medical supplies people depend on every day. We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.

Diabetes Store (diabetesstore.com) has 682 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: diabetesstore.com
Website: diabetesstore.com
Category: Pharmacy & Medicine
Location: Coral Springs, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 35% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Diabetes Store reviews

Showing 62 reviews with 1 star · Clear filters

Saul S.
Feb 19, 2026
Order 101395 tracking is not working or…
Order 101395 tracking is not working or is not available only shows it sitting in Florida also usps tracking shows tracking cancelled. Please fix this after I paid 29.00 dollars to get fedex delivery but that didn’t happen. I needed the pen needles to take both of my insulins but after Friday will not have anymore available!
Response from Diabetes StoreFeb 19, 2026
I am sorry for this inconvenience. We told you when you emailed us earlier, the package was originally labelled with the wrong shipping method, so the label was cancelled and it was reshipped via FedEx Express. As we told you, we refunded the shipping charges. To make matters worse, it appears FedEx has lost your package as they have no information associated with the tracking number. You should have called us on our customer service phone after the FedEx package didn't arrive and we could have reshipped the package right away. We will reship tomorrow for Friday delivery If the lost FedEx package arrives, please let us know. Thank you.
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Allen B.
Feb 12, 2026
Only compatable in home country
US sensor. CDN phone not compatable. Called you, directed to Libre# on box, was redirected to CDN Libre#, nobody could help.....Libre just lost a customer, going back to Dexcom as they are Internationally more user friendly.
Response from Diabetes StoreFeb 12, 2026
Hello, Thank you for your one-star review. I do have to wonder why you gave Diabetesstore.com a one-star review when we have nothing to do with Abbott Labs, the manufacturer of Libre products? Since your complaint is with Abbott Labs, shouldn't you give the One-Star review to Abbott Labs and NOT to Diabetesstore.com, which is just a retailer?
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Lee Ann N.
Jan 23, 2026
You’ve given me two delivery dates & I…
You’ve given me two delivery dates & I STIlL have not received them😠I will be completely out on Sunday🤷‍♀️
Response from Diabetes StoreJan 23, 2026
I am so sorry for the inconvenience. We shipped the package on January 15. USPS tracking 9400150206219015568044 indicates the package finally left Florida on January 20. When we choose a shipping partner, we rely on them to uphold their delivery commitments, and the Unites States Postal Service has failed us on this shipment. I apologize for this and have refunded the shipping charges back to your credit card. If you still haven't received the order by Monday, I will reship. Thank you for your patience.
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William K.
Dec 10, 2025
Communication non existent
Communication non existent. No routing provided
Response from Diabetes StoreDec 10, 2025
Thank you for your review. There was a problem with the website resulting in no tracking numbers getting associated with your order. Our tech support team is working on fixing that. However, when you called our Customer Service phone, they were able to provide you with tracking information. Sorry for the inconvenience.
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Elizabeth S.
Nov 22, 2025
We've yet to receive our order as of…
We've yet to receive our order as of 11/21/25
Response from Diabetes StoreNov 22, 2025
Thank you for the review. The USPS tracking 9434650206221002269201 shows it's been in the hands of the USPS since November 11th. It's in Carol Stream, IL now and on its way to you. Our toll-free Customer Service number is pretty effective in solving problems like this. That number is 1-800-891-9399. Thank you.
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Anesthesia
Sep 9, 2025
Was told our order would be there on…
Was told our order would be there on Wednesday and paid for next day shipping. Did not come until Thursday when we were already seeing patients. It was supposed to come via FedEx, Amazon brought the order. The rep did refund us the shipping amount.
Response from Diabetes StoreSep 9, 2025
Hello, During our phone conversation, I apologized for this terrible experience. After our conversation, I went ahead and refunded your entire order because I felt so bad about it. The order shipped by FedEx with tracking number 457557559844. FedEx says they collected a signature from "NBETH," upon delivery. Amazon had no part in this order. Once again, I apologize for the problems that were caused. Jim
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Elisha W.
Sep 3, 2025
I ordered my item on August 25th
I ordered my item on August 25th. The label was created August 28. It was in Indianapolis, I live in Indiana, now as of sept 2, it was returned back to Florida. I need what I paid for.
Response from Diabetes StoreSep 3, 2025
Sorry for the inconvenience. as you can see by the USPS tracking information, the order got to Indiana but then was returned to sender. I don't know the reason for this and won't know until we get the package back. At this time, since the package is on its way back to us, I have gone ahead and refunded your order. Thank you.
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Tulio R.
Aug 17, 2025
I purchased a product over 10 days ago…
I purchased a product over 10 days ago and never received it. They didn't even send me a tracking number. I hope to get a refund if this website is truly legitimate. Tulio Rossi
Response from Diabetes StoreAug 17, 2025
Hello, Sorry for the inconvenience. This item is on backorder. If you wish to cancel the order, please let me know by emailing [email protected], or calling our toll free number. If not, the backordered item should be shipping in the early part of this week. Thanks, Diabetesstore.com 1-800-891-9399
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