Diabetes Store Reviews | Read Customer Reviews of diabetesstore.com

Diabetes StoreReviews of diabetesstore.com

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Diabetes Store

About Diabetes Store

At Diabetesstore.com, we’re committed to simplifying the way individuals manage diabetes and other health conditions. We understand that navigating healthcare can be overwhelming, especially without insurance, which is why we provide direct, affordable access to the medical supplies people depend on every day. We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.

Diabetes Store (diabetesstore.com) has 682 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: diabetesstore.com
Website: diabetesstore.com
Category: Pharmacy & Medicine
Location: Coral Springs, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 35% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Diabetes Store reviews

Showing 19 reviews with 2 stars · Clear filters

John T.
Oct 2, 2025
needle box repair from shipping
shipping boxes of needles and crushing them in shipping box get box they fit in to ship
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Rachel H.
Jul 5, 2025
Fix the shipping issue please
I'm satisfied with the product variety and the prices are fair. My issue is with the delivery. If I pay extra to have an item shipped by the third business day, I expect my order to come by the third business day. I have paid extra for the past 4+ orders and I haven't received ANY of them in less than 5 or more business days. These medical supplies are for someone with a medical condition. Third business day should mean THIRD BUSINESS DAY.
Response from Diabetes StoreJul 9, 2025
I apologize for the inconvenience. We refunded the shipping charges on your last order. Thank you for your continued patronage.
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Candace M.
Jun 25, 2025
Express shipping not honored for entire order.
I placed my order with overnight express shipping for the ENTIRE order of syrings and alcoholpads. You shipped the second item for alcohol pads separately and I did not get them until a later day. I had to buy them a second time from a local store. You did NOT give me the service that I paid for.
Response from Diabetes StoreJun 27, 2025
Hello, Sorry for the misunderstanding. You placed your order on June 18 and paid for Next Business Day Delivery. Fedex tracking for the alcohol pads indicate the package was delivered on June 19. FedEx Tracking: 463264896011. "Delivered Thursday, 6/19/25 at 2:26 PM." The Syringes shipped via FedEx on June 18, under tracking 390136923576. The syringes arrived on June 19. "Delivered Thursday, 6/19/25 at 11:53 AM." If that is not the case, please contact us at 1-800-891-9399. Thank you for your TrustPilot Review.
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David C.
Aug 1, 2023
Sent wrong product.
Sent wrong product.
Response from Diabetes StoreAug 1, 2023
Thank you for your two-star review.
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Molly M.
Mar 3, 2022
I am newly diagnosed with diabetes and…
I am newly diagnosed with diabetes and the insulin syringes that I ordered are way too small, I bought a 100 box and have only opened the first pack to open the cap and see how tiny the needle is. I have been meaning to reach out ever since. I need a 29gauge, not a 31gauge. This has been so frustrating for me. The delivery time was very quick but I was wondering what could be done about this? Could I return these unopened bags and get the correct ones? Please advise… Sincerely, Molly McGaffick
Response from Diabetes StoreMar 3, 2022
Hi, It's interesting that you gave my company a two star review after you ordered the wrong product. Our customer service phone number, as listed on your receipt is 1-800-891-9399. Few people use 29g syringes because the smaller ones work just as well. People with thickened skin from years of injections or have obesity, need the longer, thicker 29g. Thanks
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Mohammed Y.
Aug 11, 2020
My order was cancelled and refunded…
My order was cancelled and refunded without informing why. The item should have showed it was out of stock and if it was a mistake someone should have informed me. Instead I had to call in and find out.
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Linda
Sep 13, 2018
First order expierence NOT GOOD
I placed my order aug 31 never recieved an email confirming my order nor a call to let me know there was a problem I kept checking my account just kept saying waiting fullfillment but yet I had already been charged completely for items not even shipped yet. I called their number on their website during my lunch at work was on hold for 40 mins finally my lunch was over and had to hang up I decided to email them got a answer the next day via Email stating one of my items was no longer being sold yet it was being sold when I ordered it on their website .!??! I then wrote back and asked for a complete refund as one of the items I really needed was Keto stick and it had already been over a week Dispointed for the first order expierence Ive had with this company .
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Dana G.
Aug 6, 2018
Disappointed
Disappointed. Not exactly what I ordered based on the pictured product. It should have been gray halo heel pads. Instead got blue heel pads with removable circles
Response from Diabetes StoreAug 6, 2018
So, You had a problem with your product and gave a poor review on Trust Pilot, instead of calling Diabetesstore Customer service at 1-800-891-9399, to get the problem fixed? Yeah, that is brilliant!
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