Dia&CoReviews of dia.com

Stay away from this company! I sent my box back and they have relentlessly taken money out of my account because they say they didn’t receive it. Awful company!

I wish I’d checked TrustPilot before rejoining this year. I was a happy customer 8 years ago when the service was hassle-free and delivered quality clothes via USPS to my rural area. Fast forward to 2024: I rejoined after moving, starting a family, and changing careers. What I found was disappointing. The clothes had declined in quality while prices increased (inflation, I get it), but worse—my detailed feedback seemed completely ignored. I’d explain fit issues and request specific styles, yet kept receiving the same boxy clothes that didn’t work. Some months I returned entire boxes. Then came the shipping disaster (cue eye roll). Switching from USPS to FedEx severely impacted my experience, especially living rurally where FedEx struggles. The final straw: I received delivery notifications for a box I never got. When I contacted support with photo proof it was delivered to the wrong house, they asked me to “confirm with family that someone grabbed it for me.” Seriously? It wasn’t even my house!!!!!! They then asked me to file a FedEx claim myself (which I learned I couldn’t do as the recipient—only the sender can file claims.) After jumping through hoops to create a FedEx account that yielded no resolutions, I requested that Dia&Co file the claim as the sender. They responded with an offer to categorize it as a “lost order” as a ONE-TIME courtesy. Which was not what I requested at all—I wanted them to handle their shipping mistake properly. My flabbers were officially gasted. By switching to FedEx, they’ve essentially abandoned rural customers who rely on mail services most. The operational issues, ignored feedback, and poor customer service training are glaring. They need better leadership who actually listens to customers before making major accessibility changes. So disappointed. I genuinely loved many items I received, but the service has become unrecognizable.​​​​​​​​​​​​​​​​

Absolutely terrible service! None of the clothes I received were my size and I returned both bags on time in what they supplied and at a drop box location they provided but they're saying I never returned it and have since charged me! Do NOT waste your time and $$! This company is a joke!!

Worst customer care

Worst company ever ….they said no order was placed and my money had already been pulled from my card and I was sent a receipt and I was charged twice one on the 11/5 and one on the 8th today don’t trust this company they are committing fraud and I’m calling the bank today

I was charged for a box that I returned IN FULL BY THE DEADLINE. I had it all in the a different bag but wrote the order number on the front of the bag. And ! can’t get through to Dia Company Support to report it. I want my refund!!

I’m a stitchfix fan and I wanted to love this service but they are just not as size inclusive as they lead you to believe with their advertising. I’m mid-sized (between 10-14 depending on brand) and petite/short. Their advertising suggests that they have clothes in these sizes and that they carry short/petites but they really don’t have much variety, if any, in the smaller sizes. I signed up for the workwear box and was extremely disappointed. Out of all of the items I got, maybe 3 were work appropriate. NONE of the clothes they sent me were short/petite even though I specifically told them that normal sized pants would not work for me. So they were all way too long or didn’t fit correctly. It was a total fail. Don’t bother if you’re mid-sized and short.

Don’t use this company, stylist continued to send sizes 2x larger than I requested. I gave them several chances to send correct sizing with no avail. I canceled my subscription got confirmation of cancellation and about 4 weeks later received and email informing me of a box that was delivered. I contacted customer service letting them know that I cancelled my subscription and recently moved and have no way of getting the box. They informed me that there’s nothing they can do and I will be charged for the complete box. Dia costumer service and stylist are a joke don’t waist your time or money! Clothes is cheap and not worth it!