DeweySmart: Ivy League Tutors & College CounselorsReviews of deweysmart.com

Response from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026

Jeannie, Thank you for taking the time to share this, and I’m sorry your family had that experience. What you described (missed sessions, no-shows, and being hard to reach when problems came up) is unacceptable. I also want to provide important context for anyone reading: the events you’re referencing occurred in September 2024, and I did not own or operate Dewey Smart at that time (I acquired the business later). That said, I take feedback like this seriously because it highlights exactly what we must prevent. Since the acquisition, we’ve made changes specifically to address issues like the ones you raised: • A new set of software to improve coach scheduling, availability, and matching • Improved coach screening, selection, and performance monitoring to help reduce instances of bad behavior such as no shows by coaches • Faster escalation paths with me personally reviewing the support backlog to ensure we're providing the level of service our customers deserve I want to apologize again and to take a moment to congratulate your family on getting into a great school even without our help. — Boris (Owner, Dewey Smart)

Response from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026

Hello Yash, Thank you for the feedback, and I’m sorry your experience fell short—especially given you paid upfront and expected consistent, actionable support. A bit of context: we work with “near-peer” mentors (current and graduated students from top universities). When a mentor’s availability changes, we sometimes re-match to protect continuity and ensure you can actually get time on the calendar. That said, the handoff should feel seamless, and you should never feel like you’re bouncing between overloaded people or not getting the core deliverables you came for (like a college list and clear next steps). We missed the mark here. On FAFSA/aid: that work is handled by a specialized advisor we bring in separately, because it’s a different skill set than general admissions mentoring. We should have communicated the scope and pricing more clearly upfront. If you’re open to it, I’d like to make this right. Please email [email protected] (or call +1(866)773-7191 with the email on the account and your timeline, and I’ll personally review what happened, confirm your remaining hours, and ensure you’re matched with someone who has the capacity to support you reliably. — Boris, Owner, Dewey Smart

Response from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026

Tanvi — I’m sorry for the experience you described. For a senior in admissions season, booked-out calendars, last-minute cancellations, and slow responsiveness are unacceptable, and I understand the opportunity cost of lost time on essays. A couple clarifications for future families: • “Guaranteed internships.” In the past we offered a separate program that included a refund guarantee tied to internship outcomes. We have since discontinued that program and do not market internship outcomes as “guaranteed” today. If anything you received felt like a generic link list (or had broken links), that’s not the standard we want and we’ve updated how we handle opportunities and guidance. • Website / platform performance. We’ve rebuilt our public website and also replaced our internal operating system with Gigpie, which is faster and more reliable. We continue shipping improvements to scheduling, communication, and accountability to prevent exactly the coordination issues you ran into. I’m glad you received a refund, but I recognize that doesn’t restore the time you lost. If you’re open to it, please email [email protected] with the name/email on the account and “Tanvi Roy review” in the subject so I can personally review what happened (availability, cancellations, responsiveness) and ensure we learn from it. — Boris, Owner, Dewey Smart

Response from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026

Thank you for sharing this. I’m sorry your family had an experience that led you to feel this strongly — issues like an unusable scheduling portal, mismatched support, and difficulty resolving refunds are serious. For context to anyone reading: the situation described here occurred before I acquired Dewey Smart and before the current operating team and systems were in place. That said, I take this review seriously because it highlights failures that should not happen in any education service. Since the acquisition, we have: • replaced the scheduling/support portal and improved reliability and responsiveness • tightened matching and oversight so families know who they’re working with and what deliverables to expect • clarified packaging and refund/escalation processes so concerns don’t get stuck If you are willing, I’d like to look up your account and understand what happened (including the package purchased, hours used, and the refund status). Please email [email protected] with the name and email used on the account and the approximate purchase date, and I will personally review it and ensure you receive a clear resolution. — Boris, Owner, Dewey Smart

Response from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026

Thank you for sharing this. I’m sorry your family had an experience that felt unresponsive and not worth the investment — especially around billing transparency, receipts/agreements, and repeated feedback not being addressed. For context to anyone reading: this experience occurred before I acquired Dewey Smart and before the current operating team and processes were in place. That said, the issues you raised are serious, particularly: • being charged without clear notice • not receiving a receipt and signed agreement • concerns being ignored and leadership not responding Since the acquisition, we’ve changed how we operate to prevent exactly this: • automatic receipts and agreement delivery at purchase/signature, with easy re-send on request • clear billing communication (what will be charged, when, and why) • defined escalation path so feedback is acknowledged and resolved quickly • more structured counseling deliverables so families receive specific, personalized guidance rather than generic responses If you’re willing, I’d like to locate your account and confirm what happened with the charges and documentation. Please email [email protected] with the name/email on the account and the approximate purchase date, and I will personally review the record and ensure you receive a clear written explanation and any appropriate remedy. — Boris, Owner, Dewey Smart