Destify - Destination WeddingsReviews of destify.com

DO NOT GO!!!! DO NOT BOOOK!!!!! They lie and say you get your deposit back but YOU DO NOT!!!!!!!! The couple I was booked to go, she moved out...so wedding canceled!! Now we lost $300.00 because we were told that it was ""100% REFUNDABLE!! I am soooooo upset that the booked date is over 7 MONTHS AWAY... I they stole my $ NEVER, EVER WILL I EVER, EVER EVER GO TO THIS PLACE OR ANY AND I MEAN ANY SISTER COMPANIES!!!! And we are retired and travel...

Destify Was Completely Useless When Anything Went Wrong If everything goes perfectly, maybe Destify is fine. The moment anything goes wrong—especially within 14 days before or after the wedding—you are completely on your own. Our experience was unacceptable, heartless, and rigidly bureaucratic during what was a family medical emergency. ROOM CHANGES REFUSED DESPITE EXTREME CIRCUMSTANCES A room had been fully paid for and reserved by the groom’s 93-year-old grandfather. Forty-eight hours before travel, he broke his hip and required surgery and could not attend the wedding. The hotel itself said they were willing to change the occupant name—but Destify had to request it. We asked Destify to simply change the occupant name on the paid room to the best man, who is also the grandfather’s grandson and had a mix-up with his own room and had nowhere to stay. Destify refused. Their reasons:    •   “Company policy: no changes can be made from 15 days through the wedding.”    •   “We would have to speak directly to the original occupant.” This was impossible because:    •   He was literally undergoing surgery and recovering from a broken hip.    •   I held legal power of attorney and offered to fax or email it. Destify’s response?    •   “We don’t have a fax machine.”    •   “Emailing it wouldn’t matter.”    •   “Company policy—no changes.”    •   “We still have to talk to the original occupant.” NO COMPASSION. NO FLEXIBILITY. NO PROBLEM-SOLVING! BEST MAN LEFT WITHOUT A ROOM When we asked Destify to help find any room for the best man because the hotel was now full, they again repeated: “Company policy—no changes can be made.” THE RESULT?    •   The paid room stayed empty for the entire week    •   The best man slept on a regular sofa (not a sofa bed) and still paid the same amount as if he had a room REFUND REFUSED We then asked for the grandfather’s money to be refunded since the room went unused due to a medical emergency. Again:    •   “Company policy”    •   “We need to talk to the original occupant” They eventually did speak to him—and still refused the refund. TRANSPORTATION FAILURES Transportation arranged and paid for through Destify was another disaster:    •   The bride and groom were never picked up before the wedding    •   They were also not dropped off at the airport afterward    •   The bride’s parents were never picked up from the airport When the bride’s parents called Destify after waiting, they were repeatedly told transportation was “coming any minute.” After an hour, they gave up and took a cab. Final Thoughts: These are only the issues I personally knew about. I can only imagine what other guests dealt with that we never even heard about. Destify hides behind “company policy” instead of helping real people during real emergencies. No advocacy, no coordination, no accountability—just scripted responses and indifference. I would never recommend Destify to anyone planning a destination wedding. When you need help the most, they simply disappear.

As an invited guest to a destination wedding, I wish I could give Destify 0 stars. The cancellation policy is a non-refundable deposit and that is even if plans have changed for the wedding location. I reached out to them prior to booking asking if they would let me know abouthow I could request 2 double beds because I could not select on the site. After sending a message, Destify said I needed to have a booking number for them to take care of the room request type. That was not true, they offered adding a note to the account but no guarantee of the type of room although one representative said 90% of the time the requested room type is honored. In addition to the room request type, I found out the wedding is being moved to a different venue/location and no, the deposit is non-refundable. I should have gone with my first thought and not trust this business with a non-refundable policy such as this. Lesson learned, Destify is not a company I would recommend in good conscious to anyone, wedding party, guest, or otherwise.

No Bueno. Once we signed up for Destify who was incredibly responsive in the beginning, all of the people assigned to our wedding went radio silent. The website it very flawed. The RSVP counts and booking nights were never correct. I truly regret using them. It would have been easier and cleaner to just deal with the resort directly. ZERO benefits to using them.

If I could give ZERO stars, I would give a ZERO! My recommendation from a guest perspective, DO NOT USE. Sadly, the bride & groom have to hear all of the poor experiences from not just myself, but other guests as well. When a compnay is hired to help manage a destination wedding, it is supposed to be a stress free experience for the happy couple so they can focus on their wedding. This was not the case. The Destify "personalized" expereince was no where to be found. Every time I interacted with them via phone or email all they could say was "our rules are..." or "our policy is..." and in fact, when I expressed how unsatified I was, what a terrible experience it had been, the supervisor responded "thank you for the feedback!" All they seem to care about is taking your money... and believe me, once they have it, there is nothing you can do. And quite frankly, I think I could have gotten a better deal without going through them. Horrible customer service, none in fact, they could not have cared any less about working with the guests. I do NOT recommend and I hope anyone considering using them finds every review I leave on multiple platforms, because they were that bad! People are human and sometimes life happens. All I needed was to move the arrival date & departure date. I didn't ask for any refund or money back, only a change in schedule, of which the airline could certainly accommdate. In fact, the hotel would gladly accommodate, however they had to hear from this awful compnay to do it for me since I booked through them. Of course Destify WOULD NOT make any changes or contact the hotel. I lost thousdands, and worse, those individuals had to miss the entire celebration weekend. It put a damper on the entire experience for everyone, including the bride & groom. Save yourself the heartache and do NOT use this company.

Just like everyone else is saying, BEWARE. They refused to modify although there was death in the immediate family. We still tried to make the trip but came a day later. It took hours for us to get checked in because they are disorganized and it wasn't our initial check in date. It wasted our 2nd day. Shame on them.

Please don't use this service--the are a scam for sure. Once you're booked, they have really awkward policies that prevent changes within dates that aren't listed anywhere until you make the request. Then it's in some deeply linked terms and conditions. Here's a list of things we thought to reach out to them for help with that we were told they can't help with: 1. Airport transfers 2. Extending/Modifying Travel Dates 3. Changing the name of a person staying in a hotel room 4. Finding an alternative hotel nearby (this one wasn't a high priority) 5. Cancellations Absolutely nothing good came from booking through this company just a bunch of headache. In case you're wondering, once they book on your behalf it blocks you from taking control of your own reservation with the hotel. The hotel said that they were our travel agent and they way we were booked prevented them from editing our reservations on their end even though the hotel does allow these types of changes to be made.

I cannot scream it loud enough - do NOT use Destify for your wedding. I found Destify via a Google search and thought they would make the overwhelming process of planning a destination wedding easier. I was very wrong. I was paired with an agent to book my destination wedding and she worked with me to lock in a date. She was kind and helpful, and I was at ease with my decision to work with them. However, things quickly went downhill when my account was transferred over to the Client Success team.  The team replies to all inquiries from a script, none of which are actually helpful. My resort increased the minimum stay requirement from 3 nights to 6 nights, and Destify never bothered to inform me of this change. I was made aware by my guests when they were attempting to book their rooms using the destify site, which clearly stated 3 night minimum. I reached out to Destify about this, and they told me there was nothing they could do, and then updated my wedding website to state the 6 night minimum. In addition, booking rooms through Destify was more expensive for our guests, as our resort has a free loyalty program that discounts all bookings by 10%, which Destify will not honor. Destify also requires that guests pay a non-refundable deposit, and claims a benefit of booking with them is they offer convenient payment plans. However, the resort required no money up front and offered free cancellation up until 7 days prior to arrival. I was lucky to realize how awful Destify was early on in my wedding planning and ended up firing them, switching resorts and re-planning my entire wedding. It was the best decision I could have made.