The Dessy GroupReviews of dessy.com

If someone asked me about my experience with the Dessy group I would tell them to seriously reconsider their options. My 7 bridesmaids decided to use Dessy for the ease of finding a different style they liked and ensuring they were all the same colour, which is a very handy feature - if you get the actual dress you order. Several different stores were visited and not only were staff rude but they were told to order dresses several sizes bigger so they would fit - one would assume the store lady would have the best knowledge about sizing so they were ordered. Luckily the returns policy is quite inflexible. Another bridesmaid tried on and ordered the correct size dress, the tag read the correct size dress, but the one which turned up was measured and ended up being the larger size - despite the correct tag?? I now have 3 bridesmaids with dresses that don't fit, that won't be refunded and now must foot the large bill to have them altered so they even resemble a bridesmaid dress. Another ordered a dress through a different store and - you guessed it - it arrived far too big! She has now paid to have it altered which cost nearly as much as the dress. Ladies if you use this site PLEASE, PLEASE be careful, particularly with sizing. The online measurements are inaccurate and the ladies in the store aren't always the best person for advice. Make sure you read the returns policy because it will likely be the fault of the customer for whatever reason, even if Dessy sizing is misleading and Dessy employees give incorrect information. So when someone inevitably responds to my review below I will be more than happy to provide you with order details, store name and location and the name of the lady I had dealt with. I have also sent in a complaint through the Dessy site. I am absolutely shattered about the experience with Dessy and wish I had never dealt with them in the first place. What a way to start planning for our wedding .....Response to Dessy reply below - No, she has not lost weight. She ordered a 10 and a dress with a size 10 tag arrived but once the dress was measured we realised it was actually a size 12, Apparently it is our fault that we ordered the correct size but the incorrect dress arrived - go figure. Oh and it gets better - NO REFUND! I attempted to call the lady in the store and she was incredibly rude, and basically said she wasn't going to explain anything to me - too many people were involved. I had called to ask a question about the dress and colour options and that's the response I got - Really?? As for the other stores - yes the dresses were ordered to spec, the issue is the advice from the store lady, she tried to tell one of my bridesmaids (who is usually a size 12) that she should order a size 22 because she is pregnant. I appreciate you reaching out to the stores in question however perhaps a response directly to me would also be appropriate. My opinion of Dessy has not changed, in fact it is unfortunately more negative due to the conduct of one particular store lady. Between my bridesmaids there would have been over $2,000 spent on dresses and we are yet to find out how much in alterations. I will NEVER deal with the company again, and I actively encourage others to warn other brides about doing so.

I bought these shoes for my wedding day and was really excited to have cute, flats in the color I wanted. I read a lot of reviews on the shoe size being small, so I ordered a size 10, which is up from my usual 9 1/2 shoe size. I wore the shoes on my wedding day and they completely bruising both of my big toenails. My feet hurt so bad after the entire day in these shoes that I might as well of worn heels. It's been two months since the wedding and my toenails are still badly bruised. In my experience these shoes were highly uncomfortable and for the price you pay Dessy should offer half sizes and a better exchange policy

The quality of the dress I ordered is atrocious and it is in now way clear that there cannot be returns or exchanged made on "hand cut dresses" whatever that means. My advice find is to find somewhere else to waste your money.

I measured myself on day of purchase and bought he size according to my measurements and according to the sizing chart. When I received the dress in the mail, was a good 2 sizes larger than what the measurements said in the size charge. I now have to make alterations. Speaking to the 4 other brides maids in the party, all said that their dresses were significantly larger than what they expected according to the size chart. Also I ordered a swatch prior to dress purchase and the swatch I received and the dress I received (which were supposed to be of the same material) were not the same exact material. Never will buy from this site again. And 5 of us now need alterations.

The return policy and shipping costs of your company are extremely unethical. Its obvious you mark up the prices on things are refuse to take things back because people need your items for weddings. You don't care at all about your customers, and I'm sure your products are made in factories overseas where labor laws are nonexistent. I won't be recommending your company to friends.

I spoke with a customer service rep and shared my measurements asking which dress I should order. I shared concerns on price and how I wanted to try and avoid alterations, which is why I specifically reached out to a representative for help. I was told to order a six which I told them was larger than my normal size. I was also told to order a long because I am 5'9 and would be wearing heels. I was shocked when I received the dress. As a strapless, it legitimately fell off my body when I raised my arms. I could fit my entire arm down the side of the dress, there was so much extra room around the just and waist. As it took so long to receive the dress and there is a strict no return policy I went straight to a tailor and spent $125 to not only tailor the sides but also remove the 7 inches extra fabric I was advised that I would need in order to wear heels with the dress. I literally spent money to remove the extra fabric I paid for on the dress. Simply, I would never order from this website again and would never recommend anyone use it. I was a costly and frustrating experience.

Their shipment times need to better reflect how long a dress actually takes to get to you. I think they think having a shorter shipment time will entice people to buy... but its better in the long run to know how long a dress may take to get to the customer. "Ships in 3 days" is an ambiguous way to say you wont have your dress for another week. I was a bridesmaid in my best friends wedding and got caught in this shipping trap. Wanting to be on the safe side I had the dress shipped to my friend's address as I would be coming from out of town for the wedding. I ordered it on sat. morning thinking it would be there by Wednesday. Turns out it didn't even ship until wednesday and another 3 days would have to be factored in. When I realized that the dress would not arrive in time for the wedding, I called Dessy asking what could be done. In an emergency you hope that the people you are spending money with will do their best to help you to their best ability. With Dessy group, my issues were placed on the back burner and very minimal efforts were made to see that I could be helped. I had to keep calling back to get status updates and was told to wait each time and then when i finally got connected to someone who had the ability to help me, they said i was too late (it was a bit after 5pm). This is despite the fact that I had been calling them since 1 pm. I felt like a nuisance more than a paying customer. Based off of this experience I do not think that I would buy a dress from Dessy again.

They were not helpful at all in the customer service department. I needed to change the size of a dress and they would not let me days later. I wouldn't recommend dessy to anyone. Order number was 415600