The Dessy GroupReviews of dessy.com

No return or exchange policy. Claims dressed are "made to order" but you order by standard sizes w/ no options to exchange. If dresses doesn't fit, you're out of luck.

My sisters both ordered one of the brisdemaid wrap jumpsuits. One reason we did this is because they don't have swatches available for over half the colors. So to see the color in person you have to order it. These jumpsuits aren't available anywhere near me and I live in LOS ANGELES. Just to give you some context here. Also we needed to see if the jumpsuit would look good on a variety of body types that are in my bridal party. To our surprise these jumpsuits cannot be returned because they're are a "custom order". Apparently this can only be known from the small text on the screen that thanks you for your order. It basically says "if you want to return this item, cancel your order in 24 hours". Also not sure how any of these are custom orders since there's only a few different sizes available to order. Bad business model. Thanks for the 2 jumpsuits they now can't return!

The information in your promotional email was incorrect and caused me to spend more money than I wanted to. I had to argue with one of your chat bots about it. I recommended that the wording in the email change to be the promotion that the chat bot said it was and it was never updated. A horrendous user experience. Also, you raised the price on the item I bought by $12 since I last looked at it two months ago. Will never do business with dessy again.

I had such a horrible experience with this company. They never sent me an order number, just a confirmation of receipt of order. They never sent me notification that it had been shipped, or any tracking information. Two months after I placed my order I requested information on its status and whereabouts (as I had paid extra for Fedex Express rush 6 week delivery) and I was told it had been attempted delivery by CanPar (not Fedex) and gave me a wrong tracking number and basically told me it was up to me to find it. I eventually did find the dress, and the color is not at all what is on the website (I ordered burgundy but it is a bright red color), and the sizing: I gave them my measurements, they told me to order a 4, I ordered a 2, and it is HUGE (and trust me I am larger now than I was when I ordered). So now I have to spend a fortune getting it completely altered, and wear the wrong color as the Maid of Honor. Thankfully the Bride is understanding, however, I am furious with The Dessy Group. Furious.

I've been in two weddings this year, and this was by far the WORST experience I've had. I went to the Dessy NYC showroom. It took two months for me to get an appointment (requested in March; appointment in May). I followed the procedure and requested dresses to be pulled and provided my size. When I got to the showroom, non of the dresses were int he size I requested and this information wasnt provided to me before I got there. The person assisting me was very demeaning, fat shaming, and outright unhelpful. She then gave me information for the incorrect dress and I had to order the dress online. This was a horrible experience.

The dress arrived wrinkled to my home. The quality of the material is very poor (and looks like tin foil) and not worth the $200 spent. I will not be purchasing from here again.

This dress was terribly made; the stitching was crooked, the fabric was cheap, and only had one bra cup sewn in. Despite taking my measurements it was still too small and barely had enough fabric in the seems for seamstress to fix it. After spending almost $200 on the dress, I had to spend more then the dress cost to make it fit and look attractive. I am very disappointed.

Super disappointed :( I was very careful measuring and selecting my size, but the dresss arrived too small. Like, 2 inches too small. Now, since there are no returns, I'll be spending almost as much as I did on the dress itself just to have it altered. Wouldn't recommend to anyone.