The Linen Loft & Decor Event Decoration R.
They keep charging for addtional services that should be in the package
I contacted Design Vocals to create my website after researching for the best company for about a year. I finally decided on them. I spoke with a representative over the phone and by email and selected a package that included everything I wanted. I was very specific with what I wanted for my business website and was gauranteed what I asked for. The package I selected covered EVERYTHING and because I happen to call during some type of promotion, I was offered additional services that would be added to my package with no addtional charges. I assumed I was getting a good deal for the website I desired. Now I was intially told the entire website would take about 3 weeks and not longer. ONE MONTH into the project, I called, and emailed to get an update and was told that my designer was on vacation. Not sure how that was my issue. All in all, it took about 90 days for them to compete the site. During that process, there was an OVER ABUNDANCE of upsdates I had to make almost daily, I would send verbiage, pictures etc. and the information would be put unto the website without grammer checks....Mind you, no one is a genuis, but I automatically expected spell checks and other checks fro them as a company to ensure my site looked professional, but I was instead told that what I sent them would be copied and pasted unto the platform...REALLY... so what am I paying for, Copy and pasting experts!!! If grammer and spelling errors are not going to be checked, then what are they doing? When the page was finally finished, I was pleased with the colors schemes, and noticed some stuff on the page wasn't designed as I advised...and I was super nervous about mis-spellings that I could have overlooked. Finally, I just went with it and the page launched. After about a month, I get constant calls about needing to add SEO, which this was something I was told the page would include; so now the page gets no visibility!!! I was also told that I needed other security protections for the page to operate effectively... My response to everything they said "I needed for the page" was.. I thought I had paid for everything months ago and was told that when my page was complete, I would not have to purchase anything else additional. .. THIS SUCKS... because, I felt like I was just being told stuff to get more money out of me. I asked them for a copy of my contract; to no avail, I never got it. Now recently, I saw that my business website has an ERROR message going across it because DESIGN Vocals said that Google has forced them to do something addtional to all of their clients pages in order for the message to be removed... its only an addtional $500 otherwise, my page will be deleted if not paid. This is the worse experince ever, I shouldhave just figured out "Go Daddy" and would have came up with something better. I clerly would not recommend Design Vocals because their goal is the constinuosly CHARGE customers more money for stuff the average "Non-web page" gurus wouldn't know.. COMPETE RIPOFF AND the page has been a waste of money... Hasn't been seen by one customer and its been a yearr since the page launh. I am very dissapointed in this process and wish I could get a refund.!! Would not recommend Design Vocals.




