Design VocalsReviews of designvocals.com

This company was not up front with me initially. Every step of the way they tried to up sell me on different services. Not very clear on scope of work. My point of contact/account manager was changed more than twice. Initial requests were not applied. Be sure to ask specifically what SEO services they offer. Do not fall for the "3 months of free SEO", this is a sham. One of the account managers asked me about my religion..(If i was muslim or christian) out of the blue with essentially no context leading up, it was the first time speaking with him. Although i was not extremely offended, this does not reflect well on their staff. When i asked about getting a refund or even partial refund, there was no outreach by anyone on their team. I had to initiate the conversations myself. They do not seem like a very professional operation. The template they provided me with looked like it took them 5 minutes, logo was blurry, not much assistance in that regards. No content writing assistance. Do not recommend even though it might seem like a good deal with their pricing and everything included in their "packages. One individual Ben was helpful but he was not put on my project until the very end

DO NOT TRUST THIS COMPANY! I hired them to complete a large web design project worth $4,500 and paid 50% upfront. Initially, I was told the entire project would take 3-4 weeks, however, in actual fact, the designs were not even completed after several months. The work itself was actually pretty good for the most part, but the communication was terrible and I was constantly being upsold add-ons; as well as things that should already have been included, or things I wasn't told I needed during the initial sales calls and quote. Every time I wanted revisions, I provided extremely detailed feedback and even though a lot of the time they were very straightforward, I would not receive them for sometimes up to a week later, and even then there would still be things missing that we discussed and typos. I would spend a long time on the phone with them each time, only to find they hadn't listed to me at all, despite them saying they understood everything at the end of each call. I also had an extremely detailed site outline document and copy document for them to work from. They claim to be a US-based company, however, this is quite clearly not the case as nobody that I spoke to even remotely had an American accent. Of course, there is nothing wrong with not being an American company, I just don't like being misled. After looking into their website further, I also discovered that they have used stock photos to represent staff members. After the long delay in the project and abysmal communication, I decided to ask for a refund as they offer a money-back guarantee. When I asked for that, they got extremely defensive and even aggressive; saying that I was not eligible for a refund. As a reasonable person, I offered to let them keep 20% as they had done some design work and I still wanted to pay them for their time. This was shoved back in my face and I was given a 10% refund of $225. When I threatened to take them to court, they said their team of lawyers were prepared and waiting for me; and there was no chance of me getting my money back. As a small business owner, I do not have the capital to take them to court; and even if I did, it was not worth it for the relatively small amount I had paid, and I would almost certainly lose money even if I won. The bottom line here is that Design Vocals are a very untrustworthy company and I would never hire them to do anything ever again, or recommend them to anybody. After reading most of their good reviews, I suspect that a lot of them are fake. Please do not trust them, their attractive prices are not worth it; you get what you pay for!

Ben Williams was beyond exceptional and took the time and patience to provide me a logo that I'm 100% satisfied with! I highly recommend their services if you need a logo. The only "critique" I have is from the legal department was a little aggressive on the phone when I declined additional services.

Was going to do a business website with them. Then I read some horrible reviews on here Trustpliot about the company. So I texted them to let them know "I'll pass on them, because they have the worst reviews." Then the rep guy wrote a bad review about my company on here. Yes, for no reason but I refuse to sign up to there web design service. So many red flags about this company. I wouldn't of wrote this review, but they took the extra mile to write a review on our company. Crazy right. Stay away

Very good service, good communication and understanding of needs. Will do business with again

Jane was very good to work with and did a great job following up and making sure the designs she provided were exactly what we needed. Thanks!

Great feedback and attitude. Very easy to work with. Highly recommended!!

Jane did a great job on my logo!