Design VocalsReviews of designvocals.com

"Not enough can be said about Mark's talent. He is just amazing and He never ceases to surprise me. He is creative and imaginative and very perceptive. Like a chameleon, He can adjust his style to your requests, never imposing his own tastes. He knows how to read his clients and how to let his creative energy come up with a project equal to none. He is also professional, timely and personable. I highly recommend him and 24 design desk for all kind of business "

*Edit Nov 2020* Design Vocals reached out to me to ask for an invoice number, which they had not provided me and have not to date followed up regarding despite my consistent follow up with their company. I will be calling next week to speak with accounting directly regarding Project ID 493 on Design Desk. Eric from sales has also confirmed that the project manager has been aware of my request of invoice and offered no further assistance that to remind them. *Edit* Within 15 minutes of posting this review I was contacted by the company to sort this out. +1 star. Will confirm once resolved. My experience with Design Vocals has been frustrating and disappointing. I explained when I called, I haven't purchased a logo before and asked someone to walk me through the process. I was assured that there was no additional fees and that it was a stress-free process. I made it abundantly clear that I run a Ministry, am a student, and can't afford anything above the cost I was promised ($200USD for an illustrative logo). I decided to go ahead and get a professional logo for an upcoming Wedding Fair. The logo making process was infuriating. I was often told that the artist didn't know what I wanted because the logo looked like pop art; nothing like the illustration I was upsold on. With the Wedding Fair coming up and school taking up my time, I settled on a logo and approved it. I was then transferred to a legal team, who told me if I don't copywrite my logo and someone else does copywrite one similar to mine, I can be sued. They wanted $350 USD to copywrite. I was shocked, as no one said anything to me about this prior to me paying out the $200 USD. I was adamant about my displeasure and shock, and demanded a refund. I had enough time to find another designer who is transparent about the copywriting process, and doesn't result to threats of legal issues to get it copywrited. The gentleman in the legal department offered to deduct $200 from the Design team since they were not honest with the full process and charge me $150 USD. I do not have $150 USD to spend on copywriting this logo, and the gentleman offered to pay the remainder of the fee. I accepted. No one sent anything. I finished arranging for the Wedding Fair without a new logo, the only reason why I wanted the logo. I contacted the company by phone, and was told I would have to speak with A---, not M--, the person who was helping me before. I was agitated and disrespected by the conversation, which sounded like this: Me: Hey, I wanted this logo for a wedding fair, I approved the logo on January 14 and didn't receive it in time. I am frustrated with your company and want a refund. A--: You didn't confirm a logo on the design desk. Me: Yes. I did. A--: Well, you can't get a refund because you approved the logo on design desk. Me: *opens design desk, leaves a message saying they took too long and to issue a refund* I just did. A--:Oh, well, give me 24 hours, I'll make this right. Me: Will you look into the copywrite business? A--: Yes. I was sent files that showed the logo was completed on Jan 17, which would have been great IF THEY SENT THEM! I have been asking about follow up on the copywrite since the start of February. They will not directly answer my questions. The employees have been giving me the runaround and telling me that there's nothing they can do. I confirmed with A-- today they record all the conversations over the phone. I asked for a manager or quality assurance representative who can pull the calls contact me. A-- didn't sound happy, as I haven't had the best experience with him. He continuously apologized for something he had said to me. I have been asking to speak to a manager through Design Desk and through the phone, only to be blown off. My last message today was: " Hi M---, I spoke with A---, as you were busy and unavailable. As per our discussion, I'm curious as to why I am not getting a straight answer from your team regarding the complimentary copywrite verbally promised by your legal team. Please have a manager or quality assurance representative contact me on Monday, as per A---. I would like to review the recordings with them and discuss my experience as a first time customer. Thank you for your time. Kind regards, Sarah" I WOULD LOVE TO CHANGE MY RATING: Design Vocals, please go through my calls with me. I want to understand how much of my experience is corporate approved.

They have taken time to do numerous revisions in order to best serve me and it is truly appreciated. Easy to work with and respectful.

Good work for the price, fast and efficient.

Great job on logo design, thanks

Mark was fantastic. Exceeded my expectations. Worth every penny

Easy to deal with and reasonably priced.

This was such an easy process. I submitted my version and they created three versions based on that. It only took a couple of days to complete. I am very happy with the outcome. I also like that they create different files so I can use in many formats.