Brandi
Lacks Creativity
I feel this company is more focused on sales instead of customer satisfaction. After the inital conversation, I felt confident they'd be able to provide me with a nice, unique logo for my son's music career. The next 24 hours I was hounded more than once about a website that I stated multiple times we didn't need nor want. The next day I, myself, created nine logos that were unique and tailored to my son and his style of music specifically just to have a backup plan in case these didn't work out. I then received the logos that this company "created". It's as if they didn't even read the form I filled out or the conversation I had with the initial rep. None of them were tailored to my son (other than the name), they all looked like they'd been found on Google and just slapped my son's name on it. Very elementary, in my opinion. I did a much better job in less time than they did so we decided to use my own design. I have not corresponded with them since and today I got a text asking if I'd looked at them. I responded and said, "I did but we've decided to go a different direction. Thank you for your time." They sent back, "What does that mean?". It means exactly as it states, we're going a different direction. We won't be using the logos provided. I feel the company overall lacks professionalism while communicating and creativity. I don't feel like my initial requests were heard or considered and that is my main complaint.