perfectdontgrow
Great Logo, Sub-Par Customer Service/Customer Care
The first thing that I would like to say is that initially I had a great experience. The logo was beautifully done and they welcomed input. They were very communicative and always willing to adjust the logo as I needed. Were I to do it again I would've simply gotten the logo done with this company, and I would have given them five stars. The bad: The communication was poor when it came to designing the website. There was a point in time where I emailed multiple times and didn't recieve any communication for a week or so. I understand things take time, but a simply response within a 24 hour time period is simply professional. The website itself was okay. It was haphazard. Understandably I need to input my own data into it. However, my issue was that at times it felt like because I chose the lower-tier option, that I was put on the back-burner as a customer. In my opinion, the judge of a good business isn't how they treat their highest-paying client but their lowest. The hosting services: I am a very new small business-owner. When I contracted them to design the logo and website I thought that the price I paid was the total price. little did I know that I had to pay for their hosting services, which is MUCH higher than other deals you can get through Bluehost, and Bluehost's lowest cost option rivals Design Sketcher's highest cost option for hosting. I was told towards the end about the hosting services and the cost that they entail. I am not flush with cash, so I felt like it was a bait and switch to be honest. Project Deadlines: I contracted with Design Sketchers in late August. They gave me a timeframe of 3-4 weeks to completion. I did this because I was releasing a book on Oct. 15. This would give them ample time to complete the website in time for launch date. Granted I decided to go with Bluehost for hosting services, but there was a significant delay in the migration. Which, as a professional company with ample time to complete it still shouldn't have been a problem to complete the website by Oct. 15. My launch date. All in all, the logo was Excellent. I love it. I really do. If I were to do it all over again, I would definitely have them do the logo all over again, but not the website. P.S. - When i made them aware that I had an issue with the communication, they did attempt to rectify by putting me in contact with their team chat. However, this was after multiple attempts to contact. God bless.