Triston H.
Fantastic logo for $45 but with a mixed customer rep interaction
The logo was fantastic, I was given 6 samples to choose from and at least three of which I liked. I chose my favorite and they sent over the files. Easy peasy. Apart from that I had two different customer reps. One was Sarah who handled the customer satisfaction part, she was a pleasure to work with. She was very patient with me when I departed for vacation hours after purchasing the package, I give her personally 5 stars. The other rep was a sales rep, I unfortunately do not remember his name. His sales technique was SO pushy. I had to have declined his offer 12 times with increasing frustration past attempt 6. I understand the business is a low priced item with add-on’s being the gig but lord at one point I was like “I don’t want to reiterate myself again. I DO NOT WANT ANYTHING EXTRA. PLEASE STOP TRYING TO $$$$ING SELL TO ME”. He still tried one more time! Regardless, one bad seed does not make a company. The product was 5 star and Sarah was 5 star, I would recommend Update: Changed from 4 star to 3 star.. One month after purchasing the logo I received a call from Sarah asking me if there was anything she could to do change my 4 star review to a 5 star. I said that I actually wrote that review prematurely as I hadn't ever received a download link for my logo (I'm in no rush and I could've called that's not the worry), I also said I highlighted her in the review and said I give her 5 stars personally. She replied.. and read this correctly.. "Okay not a problem we can get you that download link immediately if you wouldn't mind changing your review" WHAT... So I reply, "what you're saying is you wont give me my product until i write a good review..?" She then transferred me to her manager. So I repeat what was said "Sarah asked me change the review in return for the download link to the product I purchased". Instead of apologizing.. he says "If you need anything, website banners, email signatures yada yada I will have no problem offering those free of service if you could please change your review"... At this point I'm flabbergasted by the audacity of these reps. I reply back "I wouldn't like anymore service from you but I would appreciate my logo download link being sent". He hung up rather quickly and Sarah ended up sending my download link a few minutes later